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Without warning my sevice at home disappeared I cannot send texts from home or receive them Phone doesn't work eitherCan get services if I drive to golf club!!Have tried phoning Virgin but its like trying to get into Fort Knox!!They are supposed to be in communications but don't seem to be able to keep in touch Will change providers as soon as I've used up credit

Pros: The phones are expensive, but they do have some neat ones. My internet works better than on my At&t phone I had before. No contract (biggest plus). Cons: The customer service is awful. You will NEVER speak to someone who really speaks English; the reps are almost impossible to understand and have a difficult time if you use words beyond a 5th grade level. It is very annoying. With how much money they make, Virgin Mobile could hire America, Canadian, British, or anyone else who speaks English for its English speaking customers. The voice quality is hit and miss. There is always something wrong whether it be my phone literally not working, them not giving me credit for paying my bill, texts not coming in for hours or more. Final word, stay away. I was really hoping to like this company after having such a negative experience with At&t, but no. It is just as bad. If they hired new reps, it would be way better, but until then, stay far, far away.

My letter to them. Hi I entered into an account as pay as you go. I did not use your service for two weeks after my last payment expired. The phone was locked out by you for the two weeks so it could not be used. I have now changed the plan to an unlimited one but you want me to pay for the two weeks of lockout? Why would I do that on a Pay As You Go plan? If I am going to continue to use your service it must be that I do not back pay for your service while you have the service locked out?would you? Please respond before I purchase a new phone from a reasonable company. Thanks, Bob

Bought a phone, it didn't work. Exchanged the broken phone for new one, also didn't work. Decided to return the hone and ask for a refund, which is guaranteed for 30 days, but they claim that I lost my right to a refund because I had my first phone (the broken one) replaced. They are liars. Avoid this company.