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Verizon Wireless Reviews See All Verizon Wireless News

Use PhoneDog to compare Verizon Wireless cell phones and plans. With our impressive lineup, you'll find the best Verizon Wireless cell phone plan or phone to fit your needs! We also provide the latest reviews on Verizon Wireless, America's #1 wireless provider.

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Established in 2000, Verizon Wireless is the largest network provider in all of America. Known as the Big Red, Verizon Wireless provides the best coverage for all their users. If they won’t cover you, there’s a big chance that nobody else will. Apart from offering coast-to-coast coverage, Big Red is popular for its consistent speed and uptime reliability. Not to mention, Verizon Wireless offers a wide array of cell phone options to choose from.

Are you considering getting a contract with Verizon Wireless? Check out some of the reviews left by other customers just like you. Read what these people have to say about Big Red and why they would recommend it to other users. With these reviews, you can find out how well Verizon Wireless values its customers.

Do you have your own Verizon Wireless story to share? Send your review and help out other users!

Average user reviews

 

Based on 459 Reviews

Overall
2.4
Service Quality
2.65
Customer Service
2.4
Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Verizon is just like the other 3

Posted on: April 24th, 2013 by Anonymous

I have used Verizon, AT&T, Sprint and T-Mobile over the past 12 years. Look at all the complaints for the 4 companies on this website. All 4 lack great customer service, They all have service problems at one point or another, they are all after more and more money and if we switch, well, they get more money. If people are getting great service, they love their company. All 4 companies have those people. If people are not getting great service, they hate their company. All 4 companies have those people as well. What we have failed to learn is that we created these monsters because we want more and more, faster and faster, now, now, now. These companies don't care because as soon as you drop service and switch, someone is switching back to one of the other 3. It is a cycle and they are all in it together. Think about it. If you owned one of these companies, wouldn't you fix the billing issues, the customer care issues, the phone issues, give discounts to your loyal customers etc.etc. These companies just don't care because if they don't get the money from me or you they will get it from someone else. It is estimated there are almost 300 million devices with contracts with these 4 companies at an average of $80 per line. That is over $24 BILLION per month collectively. THAT'S WHY THEY DON'T CARE, PERIOD. If each customer kept their current provider but found a way to reduce services by about $20 per month per device, it would take from their pockets approximately 6 BILLION $$ per month collectively. Think that would open their eyes and make them change. We should try it.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Verizon wireless has a plan to recieve every last dollar they ca get from you.

Posted on: April 18th, 2013 by Dana Phillips

I have been with verizon for two to three years and the bill is never consistent. They don't care and they act like smart asses on the phone. Taking questions that you ask them and word it into a circle. So you can't understand their termonology. Like after paying bill they cut off your phone and charge you a disconnect fee. Then they say they credited to your account when they actually bill it to you! They are trained liars.When you speak to a supervisor about a misplaced payment, that they need to get that fixed first. They threaten you that you need to make arrangements for the remainder which is only $30.00. I then reply to the Supervisor , about her threatening attitude. And she says i'm only informing you what is in your best interest. When they are the ones that misplaced the Payment. They then don't contact you back, and act like assholes. Oh, I have had it with them. Thier always dreaming up a way to charge me with something. Oh, I could tell more on them but my blood pressure is going up.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Verizon is a MONOPOLY and FCC let them be one

Posted on: April 12th, 2013 by Abraham Algadi

I have been with Verizon and the companies they swallowed since mid 1990's. Their billing is never consistent and consumers have NO recourse whatsoever. They are nothing but greedy bastards and I will be switching my service even if it cost me a $1,000 bucks to do so. F(*7ck VZW

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

No help!

Posted on: April 11th, 2013 by Shannon K Orona

I've had Verizon Wireless since 1997 when it was LA Cellular. The rates have gone up and gone up and now that we're on a shared Data plan and we don't even use 1/4 of the data that we're being charged for our rate is over 200 a month and the old man's phone uses no data. I called Verizon and was told that they can only save me $20 a month to drop the usage, I asked if I cancel the plan what they would charge me, I was told $450.00. After being a loyal customer for 16 years you would think that there would be something else they could do. I am now going to Yelp and Google and putting a review under their name. Not that I am someone but if someone is looking to go to Verizon this may sway their thinking. Ok Rant over, almost. When i go to Direct TV or ATT and ask what they can do they are always so helpful in trying to figure out how to save their customers money. Ok Now done.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

They will take your money and leave you with a broken device

Posted on: April 2nd, 2013 by Robin Collins

My $600 tablet died 15 days from when I bought it and they won't replace it. It is in perfect condition outside of not working.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Incompetent and do not care.

Posted on: March 30th, 2013 by Paul Gresham

Just got my fifth phone since last July. They sent phone that said SIM card press-installed but was not. When turned new phone on turned old phone off. I had 3 phone and none would work. Called customer service because they had not sent tool to install SIM in new phone but they did not tell me I could use a paper clip. I went by Verison store and had to wait half an hour to get SIM installed. When I called customer to find out how to get pictures off old phone, was told by supervisor to take data card out. When I told her my phone did not have a data card she told me all phones had data card. When I asked her to tell me where it was in the Galaxy Nexus she then told me it did not have a data card I could remove. Went back to store where clerk told me to Bluetooth pictures to new phone but after several minutes of trying told me it would not work but she did not know why. She also told me it was all my fault for buying a phone without a removable data card even though a sales person at the store had directed me to the Nexus last July. To Verizon the customer is always wrong!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Verizon is a money hungry company

Posted on: March 25th, 2013 by Sarah Mae Greenwood

I have been dealing with the same problem with Verizon since Sept. got a replacement phone they claim they never recieved damaged phone. They say customer is always wrong shut my phone off charged me $459.99 for phone I didnt even have along with late fees and reconnect fees. Also every phone call consists of over an hour each time cause the representatives dont know how to notate anything on the account so have to tell whole story over again. Poor poor customer service. I am reporting to the BBB and will file small claims for my money back. I have been ripped off and want my money back and to be treated fairly....sarah greenwood 6182041175

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

weak signal in my home

Posted on: March 23rd, 2013 by Anonymous

at can i say. verizon wireless pretty much works evreywhere except in my home area. I get 0 signal in my office in my basement. i have straight talk for 6 days now. I'm changing to straight talks zte merit fon. which will be on the att network prior to my accident i was doing activations for verizon,. att, and t mobile. verizon worked everywhere. no complaints. that why i got it. i'm just in a bad area for then. i can see the att tower from my home so thats the one. i do know a little about verizon cus ser. many people complained to me about it . I was with att for yrs their cus ser was great until i authorized them to move 4 of my 5 lines on my acc to my ex and kids. they moved the fons but not the billing. left me with a $300 plus bill. oh well their never see the $. I have an ifon, i got it for 99 cents. so they charged me 400 for it. Yeah right. I'll unlock it and sell it. on straight talk now. great deal.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Dont use Verizon Wireless they are expensive and dont care about your business!

Posted on: March 13th, 2013 by Ledeen Halloran

I recently was laid off and had to take contract work. To downsize my bills, I changed my verizon wireless plan to switch to a lower plan, I previously had the unlmited. I did this online, and tried to find what my usage was, but there online program doesnt tell you the minutes you are using if you are on unlmited minutes. When it was time to pay my bills, I checked my Verizon account online and whoa! I owed an additional 270.00!!! I tried to switch my plan, but their system would allow me to switch it since I had been laid off and my contract job had not paid me yet. As soon as I paid the previous month, the one that was still on the unlimited plan (133.00 a month), I called and asked if they could change me back and make it for the month before as well (My son who is with AT&T told me to call and ask because he had a similiar situation and AT&T back dated his change back so that he didnt owe any additional money.) I was told NO, they dont do that. Period. Didnt matter I have been with them 8 years, So now I have to figure out how on earth I will pay a 278.00 a month plan plus my current month. Keep in mind I received NO Notices I was over on minutes and when I changed the plan online there was no information I could get from their system to even see how many minutes I used because I was on an unlmited plan. I dont know if they do this on purpose to raise revenue since by the time you get socked with a huge bill its too late to switch that month, and your then in the next months bill. If I can keep up my payments I will definately switch carriers to AT&T as soon as my contract is up. I HATE VERIZON

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

This is the worst Company ever to do business with!!

Posted on: March 11th, 2013 by Deanna Cano

I have been with them for 6 months now and still have not been able to access my account online to pay my bills and the phone customer service is horrible. They are out right rude with out a care. That is after waiting 45 mins to an hour to get someone on the line. I tried the chat customer service and its even worse, I was trying to pay my bill and the rep didnt even listen to my questions all he did was set me up on a payment plan which did not need to be done as I was paying my bill on time. But because I didn't pay it that night (because I couldn't get thru to someone to take my payment my service was cut off the very next day. The only reason I contact them is to pay my bill, you would think if your going to give them money they would make it a very nice and smooth experience. I am so done with this company I am headed over to Cox. Cox customer service has been 10 times more courteous than verizon, on the phone, in person and online.

This review is the subjective opinion of the user and not of PhoneDog.com

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