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When we went up to Canada for several days I turned off everything on my iPhone that I thought might incur roaming charges. In a couple of days, at 10:00pm I get a text from Verizon saying I have roaming data to the tune of over $50. Of course I didn't pick up the text until later the next morning. I called in right away and was told the charges could be reversed if I paid $25 for some package! The operator said it was my fault for not 'reaching out' to them, and I turned it down! Then she talked me through the four screens necessary to turn off the roaming. (Hint: settings; then cellular. . .) When we got the phone bill I was dunned $133 in roaming charges!! I call them again, and they try to mollify me with a $25 discount. . . No, we are not happy. You'uns be careful with these guys. They're expensive!!

My daughter had her phone for over 2 years and was due for an upgrade. Unknown to me they changed their policy and all upgrade dates to mirror their contract updates. Well my pending upgrade is now changed for another 8 months. I wanted to just wait for the new phone but once I noticed this on my account, I called and the custer sevice rep was very nice and helpful. However, they do not have authority to make decisions concerning account. I am now thinking to pay out the cancellation charge, which would be cheaper than waiting another 8months for the account to renew and go to T-Mobile. They allow you to upgrade once a year with some minor stipulations. That is better than 3 1/2 years waiting for an upgrade. Which makes no sense. It does not cost Verizon anything to upgrade for the discount price. It is only a way for the phone manufacture to make more money. Verizon has become the Comcast of wireless phones.

Wow, what a ?customer service? driven company, yeah right, not so much. I used to tell everyone AT&T had the worse customer service, they?re slightly ahead of this pathetic excuse of typical corporate America. Long gone are the days of actually appreciating the fact that the customers are making the ?C? levels fat, money hungry bastards. So some time ago the greedy, selfless f*!k?s decided they would tax personal pleasures, such as streaming music in your vehicle, by eliminating the unlimited data plan. Unappreciative towards customer?s loyalty, but whatever, enjoying data will be a thing of the past. So what will we get instead, unlimited minutes, bs, it?s something right? WRONG, not only was my unlimited data robbed from me, but the rest of my plan was simply extended, meaning that even though my unlimited data was stripped from me, I never was shown any appreciated by being given unlimited minutes in return. No, I still have same old plan, but now with restricted minutes in addition to restricted data. Counting down the days until I can switch without being taxed for that as well? Verizon, you know where you can go and how you can get there... Any other ?faithful? Verizon customer, bail out as soon as you can, Sprint and T-Mobile are extending much love these days. Do yourself a justice and take advantage, before you end up flushing your hard earned spending money down this unappreciative cesspool of a corporation!

I've been with verizon for 15 years, and counting the days to when i can dump them. They are not customer orientated any more, they are interested in cheating their customers, like they cheated me.