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I have complained to Verizon many times about the lack of service at my home, I am 4 miles from downtown Denver. If I can get 2 bars, I'm lucky. usually just one. I will be switching back to T-mobile as soon as I can. Verizon isn't worth half of what I am paying.

So my daughters Iphone was manufactured covered for buttons that weren't working correctly. Verizon sends out a new phone and we were to send the broken one back. She drops the phone while packing it up, broke the screen, but sent it off to Verizon anyway. Verizon emails me to tell me the phone is not in stated condition and therefore will charge me $299.00 and will not return my phone. WHAT?? Why would I not be given the option to have my phone returned and fix myself or pay $299.00. The Supervisor informs me that they had to stop their production line of returned phones to take several pictures to document the condition and send an email, but could not take the time to give me that option because they have so many other returns that they can't take the time to do that. Again..WHAT? So even though I have insurance and could have turned the phone in and paid $160.00 to replace the phone, Verizon feels its their decision to make and charge me twice as much because they can't take the time to pull the phone aside and give me the option, because their just to busy!! I suggested that they charge me what the insurance deductible would be, but NOPE!! Thanks for that great customer service, can't wait to renew my contract...NOT!!

Droid X the most POS Phone on the market, bought it when it first came out spent $300 bucks on it. Had problems since then, ended up getting a replacement recently and it sucked just as bad, i should have just burnt the $50 i spent. I call Verizon to turn off my service at this point i was too annoyed and frustrated with the phone to even keep the service. The first representative i talked to said that instead of turning off my service she could send me a new phone ( with a new 24 month contract) and keep my service connected. That was a good option for me and i was going to accept the offer, While on hold waiting for the Representative to get back my phone decided it would restart. I spent the next two days trying to get my phone to hold enough charge to where it would turn on. Finally call Verizon back and the new representative tells me that i need to pay a $50 fee to even get a replacement phone and then the phone i can get is one i don't even want. On top of that i called Verizon this morning and they are so stingy that the representative told me they would have to charge me for it (TODAY) because i didn't cancel my account, when i explained to the lady i had called a few days earlier and my phone ( the reason i am calling in the first place) shut off and wouldn't turn back on for 2 days, she said oh well we have to charge you for today.. So let me get this right Verizon would rather me cancel my service and stop paying you guys monthly when i have been a customer for over 7 years. Well shows just how incompetent and unqualified Verizon customer service is and just how much they care about veterans that only get monthly disability. You try to portray yourself as a family oriented company but you fail to uphold basic customer service standards... i see the real Verizon and i will post this exact statement on every review board, Facebook,twitter and anything else i can get the public to read in order to further my opinion of Verizon and share my experience with potential customers (suckers). sincerely pissed off 7 year customer who cut his service today over Verizon making a non-sensical $50 one time fee. Edit - And they deleted my first review i guess it was just to blunt and honest for them

My fiance and i signed a 2-year agreement in December of 2011 with brand new phones. Our monthly bill was $180, which we soon changed to the share everything plan but they were still charging us $165; every month they would tell us we were going over in our data, but when we would check it ourselves on our phones or by going in to a store we were fine, but yet they would still charge us for it. Our phones didn't even last the year before they started dying out, but they wouldn't let us purchase new ones for anything less than $250. Then we moved to Taylor Mill and couldn't even get service in our own home. So now that we've cancelled our service 8 months early, they are trying to charge us $450 PER PHONE!!! Our contract clearly states that they can charge us UP TO $350 PER ACCOUNT, definitely not $450 and definitely not per phone. Signing a contract with Verizon was nothing but a constant hassle and rip-off. I wouldn't recommend them to anyone.