Verizon Wireless Reviews See All Verizon Wireless News

Use PhoneDog to compare Verizon Wireless cell phones and plans. With our impressive lineup, you'll find the best Verizon Wireless cell phone plan or phone to fit your needs! We also provide the latest reviews on Verizon Wireless, America's #1 wireless provider.

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Established in 2000, Verizon Wireless is the largest network provider in all of America. Known as the Big Red, Verizon Wireless provides the best coverage for all their users. If they won’t cover you, there’s a big chance that nobody else will. Apart from offering coast-to-coast coverage, Big Red is popular for its consistent speed and uptime reliability. Not to mention, Verizon Wireless offers a wide array of cell phone options to choose from.

Are you considering getting a contract with Verizon Wireless? Check out some of the reviews left by other customers just like you. Read what these people have to say about Big Red and why they would recommend it to other users. With these reviews, you can find out how well Verizon Wireless values its customers.

Do you have your own Verizon Wireless story to share? Send your review and help out other users!

Average user reviews

 

Based on 459 Reviews

Overall
2.4
Service Quality
2.65
Customer Service
2.4
Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

THE WORSE EVER

Posted on: June 10th, 2014 by Megan Martinez

Had bad luck with them since the start waste of money id be more happy with a prepaid phone instead of hidden charges constantly rude workers inside of santa rosa mall and on beal parkway in fl all rude. they cant do anything right and find ways to take your money!!!!! Don't sign a contract with them!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

They are liars and horrible

Posted on: June 10th, 2014 by Terry Diaddigo

So glad I left them?they are liars and cheats

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
0

Would Recommend to a friend.

Verizon are crooks I will cancel after this contract is done ¡!!!!

Posted on: June 3rd, 2014 by Tony Davis

told me I was going to get a discount then I called to see what was in applied for s*** salesman told me that and then I'll find out later but it doesn't apply for what else did they have that's what he told me I had that my discount apply for plans what kinda mickey mouse horse shit is this you all all succk as bad as at way over priced I'm back to page plus after this don't forget to bring your own vasalen

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

DO NOT USE VERIZON!!!!!

Posted on: June 3rd, 2014 by Darrell Gaddy

All I am going to say Verizon has the WORST policies of ANY carrier.... There is no concern with them maintaining customers or doing what is RIGHT... It is all about profits for them. I have tried to remove a line for 3 months prior to the line being eligible for removal. The line was eligible for removal on May 30. I called June 1st to have removed. The customer service rep then informed me that because I did not call on May 30, but rather on June 1st I had to pay another month. Even tho I have tried to remove this line that was not being used for over 3 months. Come Oct. I will not be coming back. Some other carrier will get my 4 phone lines.... Piss Poor policies....

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
0
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

DON'T BOTHER!

Posted on: May 30th, 2014 by Char Henry

If you want outrageous billing, Verizon is your company. They will nickel and dime you for things that they can't even explain properly. They are clearly listed as the most expensive cellphone provider. And, after calling them and going to their outlets, I finally cancelled my service. I was no longer held hostage. They would not offer me a better rate, or help me to find ways to have a more reasonable bill. It was not until I completely left that they offered an assortment of reduced prices to come back. Go to hell, Verizon. I will tell every person I know how lousy all your little fees are and not so honest service provided by your sales reps. I found it ironic that all of a sudden there were new, better packages available for me. Do your homework people. There are other carriers out there with just as good coverage, that will offer reduced, competitive rates.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Verizon misrepresentation to veterans

Posted on: May 30th, 2014 by George Collins

Verizon advertises that they offer a 15% discount to veterans, but doesn't do it. I filed my veteran paperwork when I purchased my verizon phone and plan and they said that it would take 60 days for it to show up on the billing. Then they said that because I didn't file the paperwork with a verizon store I had to refile it. I did and it is now 6 months and I am still not getting a discount. Verizon lies to veterans!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
2
Customer Service:
4
Overall:
2
Overall:
Review Rating: 
0

Would Recommend to a friend.

gotta be something better

Posted on: May 23rd, 2014 by Logan R Marsh

i hate verizon! the service is so inconsistant. i think the problam is that verizon is too big to care and makes claims they cant back up. i only have verizon because the teens tell me it is the best. if it is the best, i would hate to see the worst! overpriced for what you get.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Ever wonder why you get bad customer service?

Posted on: May 21st, 2014 by Tammy Manuel

Almost every complaint I read on here reeks of a lazy customer. Why must you call Verizon to have them tell you anything about your bill, your termination fee or your device? They provide a network for u to use and a website for YOU to check your usage and anything else you need to know. I have been a customer for many years and have never had a reason to call for anything. I work in customer service so i know how people act when they call in and quite frankly, if you're getting bad service its because you're a bad customer.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Incompetent Customer Service

Posted on: May 13th, 2014 by Roger Hermann

I had a iphone 4s(Great Phone) but I made the unfortunate mistake of using verizon as my carrier. Every time I call I get a different answer. Finally when I had enough and decided to switch. AT&T offered a family plan that was just right. I called the fools at Verizon and they told me that I was off contract. So I ported the number. Later I find out that I was given incorrect information and they charged me an early termination fee( only 6 weeks from end of contract). I tried several times to explain to verizion that I was given bad information. They did not care all that matters is the contract. This is a criminal company, they may have a good network but that is the only good thing I can say about them. I like AT&T much better and with their large wifi network it is great to be able to use wifi in so many venues. Stay away from verizon, too expensive with the ethics of habitual criminal. Roger Hermann

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

WOW! Really

Posted on: May 6th, 2014 by Scott Snyder

has anyone on this forum disputed the price of a pack of gum at wal-mart. if your television breaks do you call your cable provider. When you get a flat tire do you demand that the dealer that sold it to you five years ago put new tires on. service is service. you're all so ridiculous it's unbelievable. D your jobs have restrictions that you can't supercede. Quit bitching until you know anything ever. How have any of you survived this long is the only question here

This review is the subjective opinion of the user and not of PhoneDog.com

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