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Until this February, our family has used Verizon cell phone service for roughly two and a half years. Up to that point, our experience had been fairly smooth sailing, and any issues we experienced with them were resolved with little effort. However, when we received our final bill after switching to T-Mobile, we were astonished to see a $460+ additional charge on our daughter's 3g slider keyboard cell phone, for 232 megabytes of date usage. That alone is nearly three times our entire normal bill. This phone was not supposed to have internet access, as I at one point requested a block be placed on it after she accidentally pushed a wrong button once or twice and off to the internet she went. At that time, we only became aware she could reach internet at all after finally spotting a couple of $1.99 charges over a few months. Supposedly, Verizon complied, and for more than a year she accrued zero internet charges. Only now when we review our more than two years of saved paper bills (which we still have) did we realized that in August of last year, a single megabyte charge appeared on the bill - $1.99. Nothing else for two months.. then it happened again in November, and TWO megabytes in December. Easy to miss, if there is supposed to be an internet block on that phone. However, $460 is difficult for anyone to overlook. No amount of discussion with Verizon has amounted to a resolution - we have initiated nine phone calls regarding this matter, only one of which made it to a supervisor (which, by the way, is not easy to accomplish). They refuse to reconsider the charges, and insist a block was never placed on that phone. We would gladly pay the rest of the amount as listed on our final bill, if this rather large discrepancy were resolved. Even if this is not the result of some glitch in their system - or, heaven forbid, outright negligence - after years of good business with us, one would think they could be more reasonable.