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Established in 2000, Verizon Wireless is the largest network provider in all of America. Known as the Big Red, Verizon Wireless provides the best coverage for all their users. If they won’t cover you, there’s a big chance that nobody else will. Apart from offering coast-to-coast coverage, Big Red is popular for its consistent speed and uptime reliability. Not to mention, Verizon Wireless offers a wide array of cell phone options to choose from.

Are you considering getting a contract with Verizon Wireless? Check out some of the reviews left by other customers just like you. Read what these people have to say about Big Red and why they would recommend it to other users. With these reviews, you can find out how well Verizon Wireless values its customers.

Do you have your own Verizon Wireless story to share? Send your review and help out other users!

Average user reviews

 

Based on 459 Reviews

Overall
2.4
Service Quality
2.65
Customer Service
2.4
Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

No Way To Treat A Veteran

Posted on: November 19th, 2011 by Anonymous

********************THIS IS NO WAY TO TREAT A VETERAN******************** I only bring the veteran status into this because I have PTSD and do not handle stressful situations well. I have made Verizon/Altell aware of this on several occasions. I had a phone with them and asked them to suspend my service for three months, they agreed and when I went back to reactivate my account they had given the number to someone else. I asked what I needed to do to get another number and was told I had to enter into a new contract. I asked if I would owe anything on the old one and was told no. I asked if he was sure because I did not want any surprises down the road, he assured me I had nothing to worry about so I signed up for the new account. I took my new phone and went on vacation and about a week into it I get a call from them telling me I owed over $300 for an early termination fee and if it was not paid immediately they would terminate my new service. I explained to them what I was told and they cut my new service and then sent me a bill for early termination for both services. I refused and again called them to explain what had happened and they refused to do anything about it and sent it to collections and now a bad mark on my credit report. I have thought about picketing outside the store until they agree to clear this up. Very bad customer service, I would never suggest these idiots to anyone. I had always paid my bills so this was ridiculous. UPDATE: I have been on the phone trying to clear this up and keep getting the run around. I was told that Verizon and Altell are two different entities. If this was true why would Verizon still have all my information on their computers? Verizon gave me a number to an Altell office that is specifically for handling cases of removing errs from credit reports. I discussed this with the lady on the phone and she said she could not do anything about it. I asked her who could and she told me Altell but she didn't have there #, what? The first thing this lady did when I called her was to represent herself as an Altell employee. I told her I might picket the store until this was resolved. She said I had that right but it would not get me the number to Altell. My family does not want to see me picket the store so I came up with the idea of posting this on every Altell/Verizon page I can in several major cities. The store I originally signed up with is @ 5141 O Street in Lincoln, NE 68510. But the customer support numbers they give you to deal with is the same. Note To Verizon; I have lived with this on my credit report for five years and have tried to resolve this for as many years. So do not think that contacting me with empty promises only resulting in more dead ends is going to convince me to pull this post. I've dealt with this for five years, now it's your turn. I will be checking back to make sure this remains on here. God Bless and thank YOU for being a loyal pain in my ass.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

APPALLING CUSTOMER SERVICE!

Posted on: May 21st, 2011 by D M

The good: good networkThe bad: products pricey & lots of glitchescustomer service is great as long as you are buying; dreadful if any problems encountered; managers & supervisors unaccessible; problems not understood; & no perks for being a loyal customer; arrogant & rude are their mottos Summary: They want your money but do not easily or readily help a customer when problems arise; very condescending; they would rather lose a customer than work nicely to keep them happy

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

I love Verizon

Posted on: October 7th, 2010 by Victor M

I love verizon thay have a exellent service , exellent service quality, exellent cust. service, all is exellent I love VERIZON.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Happy with Alltel; can't stand Verizon's "customer service"

Posted on: September 17th, 2010 by Missy Lander

The good: reliable phone (Blackberry Tour); decent reception in our rural area, though not nearly as reliable as we had with AlltelThe bad: billing problems/terrible "customer service" if you can call it that...Summary: Where to begin? I've been a loyal Alltel customer for YEARS (at least 7-8)--was VERY happy with my reception/service/customer service--especially in recent years. We switched from Alltel to Verizon last September, and I was mostly pleased until my husband had trouble with his Blackberry crashing this summer due to a problem with an update he downloaded. We pay $7/mth for insurance for his phone, so the first person he talked to told him they'd send a refurbished phone to replace it, but in the meantime, he'd have no phone. He talked to someone later who helped him completely reboot his phone, and everything was restored except what he hadn't updated, so we no longer needed the refurbished phone, but they'd already sent it. Our next bill had an "equipment charge" of $489.99 for the phone they'd sent us that we hadn't opened or used. We pay our usual $200 bill online, so we waited to pay it until we saw the credit. The bill was due on the 5th of the month, and they disconnected our phones the 13th of the month!! (We've NEVER had our phones disconnected, and both have EXCELLENT credit.) Although they'd received the phone back, they hadn't credited our account. I immediately (the same day) made a payment for the amount of the bill (minus the extra phone charge), and our service was restored, but the next month we were charged $30 for a "reconnect" fee. When I called to ask them to remove the fee, I was on the phone for 40 MINUTES, being put on hold and transferred from person to person to finally be told "no, it was a system-generated charge, and there's nothing they can do about it." WHAT?????? UNBELIEVABLE!!!! Guess they figure we're stuck in this contract for another year, so why try? Well, don't worry Verizon, WE'RE DONE.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
2
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

"Can you hear me now? Good, then hear the truth about Verizon."

Posted on: September 4th, 2010 by frank demartino

The good: incredible selection of phones, customer service is knowledgeable within answering basic Q&A, reception for calls and text are unbeatable, really cool offerings such as Vcast TV and gpsThe bad: EXPENSIVE plans, customer service blows with anything outside of basic Q&A, and what's with this customer service being open from 7am-11pm?! read more of the cons below, I don't want to repeat it all...Summary: I gave Verizon a fair shake, using their service for 3 years and trying 4 different phones in all. Overall, I would not recommend it unless you know what you are getting yourself into. I jumped on the bandwagon and switched to Verizon, because everyone I had it was raving on how superior it was to every other single cell phone company that they have ever used in their entire lives, period. Sure, I'll give it a try.Here's a little timeline for you guys. Yes, everyone's situation is different, but the ways Verizon messed up was enough to make me never want to return to them again. EVER. An early termination for my contract was the best thing that I have ever done.October 2007: I switched from tmo to vzw (verizon), and bought an lg chocolate. wee! at first it was great for the first two weeks. then on, from october until march 08, I had to replace the chocolate 6 TIMES. this is no joke. on 3 phones, the heat sensored keys on the front of the phone went out, or they went awol and just started to call people repeatedly until I locked it. the 4th phone, the screen just went blank. after a week of light use. the last two phones, the railing broke on one side, then both sides, of the slider portion of the phone. I treat my cells better than my own body because who wants to waste more money or time to replace a phone? Well it happened 6 times, everytime I took the phone back into the store, "official vzw store" representatives thought I was reckless and they gave me a hard time, claiming I dropped it or did something otherwise to damage the phone beyond repair. I never owned the phones long enough to trash them even if I wanted to! Upon recieving my 6th lg chocolate, I was told that if this one were to break, they would no longer be able to replace it. Guess what? It broke. In all fairness I thought to myself that LG is just a crap company, I will try a brand that I have never had any problems with: a Samsung. After all, after complaining to the store manager, I had two people pull me aside after hearing my dilemma, telling me essentially their lg chocolates were the same, maybe LG just blows. Little did I know I shouldve just axed my contract then and went back to tmo.April 2008: Thinking that verizon would assume accountability for selling embarassing phones such as the lg chocolate, I thought I would get my new phone, a samsung i760, at a discounted rate for my troubles. Nope, still paid the rate as if I got any old phone only 6 months into a 2 year contract. Having want to try a smartphone and just desperate to buy a phone that was reliable, I ate the price of the i760, which was around 200 dollars at the time. The phone itself was badass and reliable, at the time I was able to take the data plans on and off as I needed, which was phenomenal. Problem was, the idiots that linked my email accounts (in store) to my great windows mobile phone screwed up big time.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Dropped Calls

Posted on: August 23rd, 2010 by Anonymous

Going to try another carrier. Verizon doesn't live up to all the hype. They don't even try to satisfy customer complaints or attempt to rectify signal problems. Verizon CAN YOU HEAR ME NOW?

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
2
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

I wish we still had alltel

Posted on: June 15th, 2010 by Janet Ewing

The good: Good customer service when they first switched from alltel to verizonThe bad: In all the years we had altel we never had any major problems with them. When they were bought out by verizon things were good at first now my phone is dropping calls service signal is lost cant send text messages. after reading the horror stories from others Im wondering what has happened to cause such a change in attitude. I guess when you sign a contract they have you and can do anything they want with you. So well see as I take back my second phone. Summary: whatever happened to great service for the consumer? Im sure these phones are manufactured overseas. Isnt there any cel phone provider that cares about the customer anymore?

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Verizon awesome

Posted on: April 24th, 2010 by victor glover

Verizon has one of the best service and wont let u down, they are also coming out with great phones like droid and devour they are the best! :))

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
2
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

No longer care about customers

Posted on: February 20th, 2010 by melinda hemphill

The good: the customer service people you talk to on the phone are nice and sweet to you and try to help, some of the store employees are helpful toThe bad: when you really need help the supervisors aren't helpful to their employees. they no longer send out NEW phones they are refurbished phones. Summary: I bought a new phone in April of 2009 costing me $300 that wasn't worth a crap come to find out. I was to get a mail in rebate and didn't receive it. I have had to have it replaced 3 times already and need it replaced again. I'm so tired of it that I don't want to deal with it again. I haven't even made it a year with one of these phones. The company doesn't seem to care that these phones aren't reliable they just want to keep sending me refurbished ones. When you buy new I really think you should get new back not used. Also after having so many problems with the same phone why in the heck do you have to keep putting up with the same problems over & over. This company has really decided they don't care if their customers are happy or not or if they help them. when i went into one store they were going to keep my phone and send me one in two days. how in the heck did they think that was fair. the only thing i was going to get was hmmm i could upgrade now if i wanted but had to pay for a different phone.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Another problem different than yesturdays review rating for Verizon wiredless

Posted on: February 2nd, 2010 by Rick Smith

The good: NONE!!!!The bad: It is a long listSummary: Once again, besides my breach of contract for broadband wireless internet, Horrible customer service that you have to go thru three to five customer service reps on three to five or more ( get disconnected with Verizon alot )phone calls, now, verizonwireless.com has proven to be useless with dead links to apps, wallpapers, information, etc.. Verizon brags about having the most reliable network? I just wish they would tell us who they use so we could have it too, because it isn't theirs.

This review is the subjective opinion of the user and not of PhoneDog.com

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