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Verizon's customer non-service is a joke. I tried talking to, emailing, or messaging a human being, but their web site and system is engineered to make this as difficult as possible because Verizon does not want to get annoyed by your problems. I left the robot I was speaking to in a loop while hunting for a human being on their web site. After a long time, the robot finally caved in and gave me the option to talk to a human being. After selecting that option, it tells you it is transferring you, then hangs up. You win, Verizon. I give up. I am going to voice my issues in public instead because maybe someone will listen. The issue I had, by the way, was that I had set up automatic payment two months ago, but there is some unknown glitch with my setup so now my phone is disconnected and I need to pay an extra fee to reconnect my line. If an automatic payment fails, Verizon, I want to know about it immediately. I am rooting for T-Mobile to expand its network and steamroll Verizon in my neighborhood. I will gladly jump ship when I get the chance. Problem is, Verizon is the only service whose network works at all in my apartment and neighborhood :(. I live in North Berkeley.

Summary of events: 12-22-2013 ? We purchased an iPad at a Verizon store located at 10217 N Metro Pkwy in Phoenix, AZ 85051. During the purchase while we were reviewing what I was signing I noticed a $35 activation fee. I pointed it out to the sales rep and he stated ?we are currently running a special and the activation fee is waved on the ipad?s?. I stated, ?it is showing here on the receipt?. He replied saying ?it is on the receipt because the system is setup for all the produces in the store but we wont be charged the activation fee?. I said ?okay? and signed the receipt. 01-09-2014 ? We received our Verizon bill that reflected a $35 activation fee for the iPad. I called the Verizon 1-800 number and spoke to a Sedric. He stated that he spoke to Sam at the Verizon store where I purchased the iPad and he would have the store manager contact me when he returned to the store. After not hearing form the store manager after a reasonable amount of time I placed a call to the store. I told the person who answered the phone the situation and he said they were aware of the issue and hung up the phone. I assumed they were really busy so I figured I would wait till the following day. 01-10-2014 ? After not receiving a call from the store manager I called the Verizon 1-800 number at approximately 5pm. I spoke to Kimberly who in my opinion was a very good customer service representative. She informed me that there was a $35 credit pending on our account but it had not posted to our account. I told her that was great news and that we wanted to upgrade both our iphones to the iphone 5S and one of our current phones was not working properly due to an accident. We were currently eligible for the upgrade reduced price because we were past our 24 months on our current phones. She informed me that there was an upgrade fee of $30 for each phone. I told her that we are committing for another 2 years so why are we paying an upgrade fee. I could see paying this on a month-to-month phone. We agreed that I would pay one upgrade fee and Verizon would credit the other upgrade fee. While I was not happy about this out come I agreed to pay for one of the upgrade fees. She told me to go to one of the Verizon stores so we could get our replacement phone that day since one of them was not working properly. When we arrived at the Verizon store Miguel greeted us and placed us into the que. After waiting for approximately one hour a customer asked me what my name was because she thought I was being skipped in the que. When I looked at the que my name was missing. Shortly after Miguel informed me that I was next. At this time I started paying attention and looked around the store. I noticed people that came in after me where being helped. Then I noticed Miguel working with a customer that just walked in the door. He help this customer for approximately 15 to 20 minutes. At this time I walked out of the store and told Miguel that they just lost a Verizon customer that has been with Verizon since 2002. 01-14-14 ? We decided to return the iPad because there was still a $35 dollar activation fee and no credit on our account. I went to the Verizon store located at 10217 N Metro Pkwy in Phoenix, AZ 85051 where the store manager greeted me. I told her that I needed to return an iPad air. She asked me what was wrong with it and I told her nothing was wrong with the iPad air, I have been receiving really bad customer support from Verizon. She asked me for my phone number and name and placed my name in the que. When a Verizon representative became available I told him that I needed to return the iPad and he asked why. I explained everything to him and he was very apologetic and he said he needed my receipt to make copies. I gave him the receipt, thanked him and he went to make copies. When he returned he informed me that he was sorry nobody explained to me that the $35 activation fee would not be waved on till they know I am going to keep the ipad. I felt this was ridiculous explanation and I told him that I needed to return the iPad. When he realized that I was not going to give he became very agitated. He had me go with him to the back counter to process the transaction. During this period of time he threw my original receipt on the ground. He eventually picked it up and placed it on the counter and walked he walked away. I grabbed the receipt before he could do any more damage to it. The receipt also appeared to have been crumpled up a few time. Towards the end of the transaction the store manager that greeted me at the door had to authorize the transaction. When I left the store she asked me if I got what I needed. I proceeded out the door. As of today we are currently with a new provider. One thing I have always liked about Verizon was when you call the call center you get someone in the United States. The new provider we are currently with has a call center outside the United States. I was not happy about this but during the transaction with your competitor the customer service rep had to put me on hold several time. She was obviously having a difficult time with the transaction. She told me that she did not want to put me on hold again and that she was going to get the transaction processed and call me back. She called back a short time latter!!! I also asked Verizon to credit us the $70 dollar restocking fee since we had to return the iPad and change providers due to there lack of customer service but they did not want to take responsibility. Never again will I be a Verizon customer.

Service wise, everything is great. Unfortunately, Verizon has done it's best to find every unmotivated, rude asshole to be part of all their call centers. 9/10 times I will get someone who doesn't want to do their job and just keeps transferring me around to other people. I find that it is unfair that I pay about $350 a month and when asking to speak to a supervisor I get hung up on. Im finishing this contract and switching to another company that will actually appreciate assisting me. The service might be good, but Im not paying $350 to a bunch of assholes.

There is NO better carrier than Verizon. My husband and I have had Verizon Wireless service for 10 years. We never have dropped calls. We have service almost EVERYWHERE we go. The cost is WAY expensive but compared to the other providers who have worse service, I am willing to pay for the cost of the service. You get what you pay for.