Verizon Wireless Reviews See All Verizon Wireless News

Use PhoneDog to compare Verizon Wireless cell phones and plans. With our impressive lineup, you'll find the best Verizon Wireless cell phone plan or phone to fit your needs! We also provide the latest reviews on Verizon Wireless, America's #1 wireless provider.

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Established in 2000, Verizon Wireless is the largest network provider in all of America. Known as the Big Red, Verizon Wireless provides the best coverage for all their users. If they won’t cover you, there’s a big chance that nobody else will. Apart from offering coast-to-coast coverage, Big Red is popular for its consistent speed and uptime reliability. Not to mention, Verizon Wireless offers a wide array of cell phone options to choose from.

Are you considering getting a contract with Verizon Wireless? Check out some of the reviews left by other customers just like you. Read what these people have to say about Big Red and why they would recommend it to other users. With these reviews, you can find out how well Verizon Wireless values its customers.

Do you have your own Verizon Wireless story to share? Send your review and help out other users!

Average user reviews

 

Based on 459 Reviews

Overall
2.4
Service Quality
2.65
Customer Service
2.4
Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Do not go with Verizon!

Posted on: June 12th, 2012 by Anonymous

I have had my 16GB iPhone 4s for about 6 months now. I switched from AT&T. Verizon ended up being cheaper. However, I find that the 3G is unbelievably SLOW. It takes long amounts of time. ALSO, they sent me a text about a week ago and said I had used up 81% of my data. I logged onto the website today to get the break down and the website said I hadn't even used up half of my data. No idea what is going on there. I do not recommend Verizon Wireless.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

thoroughly corrupt company

Posted on: June 9th, 2012 by Gary Sparr

I had a large overage charge. After several calls to customer service I realized I was having a game played on me. A terribly nice person would always totally agreed with me an assured me I would receive a credit, but it had to be referred to a higher authority who always denied it. I never received a call back telling me it was denied. The whole thing is a con job. I'm out $1100. The corporate culture is one where I was cheated and lied to. These people are totally amoral. Do not do business with them.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

LG REVOLUTION

Posted on: May 7th, 2012 by Irma Duran

BEWARE PEOPLE!!! NEVER BUY A SMART PHONE FROM VERIZON!! I HAD MINE FOR A FEW MONTH AND IT'S NOT WORKING, IT FREZZES, I HAVE TO TAKE THE BATTERY OFF IN ORDER TO MAKE IT WORK, IN CASE OF EMERGENCY, I'M NOT ABLE TO MAKE A CALL MY PHONE IS A LG REVOLUTION, CUSTOMER SERVICE? JA! THE WORST!! NEVER GET INVOLVED WITH VERIZON!! THAT WAS MY BIGGEST MISTAKE EVER!!!!!!!!!!!!!1

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

249 @ 1960 location

Posted on: April 27th, 2012 by Greg Hart

me and my wife switched to Verizon and both got smart phones we had those phones for only a few weeks then my phone had software issues and I had to send mine off for a replacement over a 20 month period we ended up having to do this eight different times. The last time I went to the store location and spoke to manager of that branch and he informed me that my contract had already ended and that he could give me and my wife the newest phones on the market and he could also give us an additional discounts if we signed a new contract. Being that he was very pushy and doing everything in his power to sign a new contract i told him that we were going to look around and if we wanted to renew the contract i would let him know. At that point I verified with him again that the contract had ended. I shopped around and we went with sprint. Now I have a bill that says the contract had not ended and they are charging $280.00 for early cancleation. I am currently disputing these charges with customer service and all they are doing is giving me the run around.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
3
Overall:
2
Overall:
Review Rating: 
0

Would Recommend to a friend.

12 years got to expensive

Posted on: April 20th, 2012 by Gary Tate

Sent thousands of dollars with Verizon the last 12 years not including my wife. Unfortunately got behind and Verizon decided to cut off 2-business lines and stop producting of business in a bad economy causing me to switch my service. Very disappointing and certainly not a good way to treat your customers. Maybe our congress should take a look at the consumers need with cell phones to guard against this kind of thing. Very disappointing......thanks Ntelos for having me and setting up a plan much less then Verizon and with 2-iPhones.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Better than any I've had

Posted on: April 6th, 2012 by Anonymous

Ive been with AT&T sprint and us cellular and Verizon is the best I've ever had. They are really nice and have great coverage. I travel the US and Ive barely ever been in roming and always have 3G connection and good call quality. I've never had a dropped call yet.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

The WORST I've ever had!!!

Posted on: February 16th, 2012 by Rusty Chambers

Customer service is TERRIBLE!!! In store service =s young kids with no authority!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

grate services i

Posted on: February 15th, 2012 by Jayson Levin

The services is grate and people that work at the verizon at bj in owings mills are good people and you should get verizon services with JAYSON LEVIN'S CALL CENTER,LLC AT THIS STORE CALL US @ 866-595-7528EXT.28 AT THE VERIZON AND JAYSON LEVIN'S CALL CENTER,LLC @866-595-7529EXT.5 AND THE VERIZONWIRELESS STORE IS A VERIZON OWNED STORE AND PAWERD BY JAYSON LEVIN'S CALL CENTER'LLC AND THE ONLEY VERIZON STORE IN THE WORLD TO SELL JAYSON LEVIN'S CALL CENTER SERVICES

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Dont Use Verizon

Posted on: February 11th, 2012 by Anonymous

I hate Verizon, i just got a new computer and wanted high speed net, i went to verizon to get 4g but got that and much,much more.... The contract was for 3 years for $50 a month for 5 gigs, well i should have known something was up when i got the first bill for 5 days of service and it said i had used 2 gigs already. i payed the bill and tried to view my account online and was told i could not till i had a acess code wich only came in the mail so i sent for it. in the mean time i was using the service as usual, that next week nothing came in the mail so i called to see what was goning on to my shock i was told i had used 24 gigs that month wich was 19 gigs over my plan and was going to have to pay an extra $10 per gig..... I didnt understand this seeing as if i never downloded anything. I asked the lady to talk to someone who could tell me why it was so high, and was put on hold for an hour after the rep seen i was not hanging up she took it upon hersekf to hang up for me. I am pretty mad and will be cancelling the sevice soon.....

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Just 22 days and will never use Verizon again

Posted on: January 6th, 2012 by Melonie Kodet

After 16 years with AT&T, I made the switch to Verizon just before Christmas. My teen fell in love with the HTC Rhyme over anything ATT offered at the time, so off we went to the Verizon store. My husband's company also offers a corporate discount, so I was told that we could get a better calling plan and double the data for the same amount that I was paying AT&T. I gave up my beloved iPhone in favor of a Droid Bionic. The first time I plugged the phone into my computer, it wouldn't charge and the battery died. Not knowing otherwise, I stopped by the Verizon store on my way home. The salesman told me that the USB cord wouldn't charge the phone unless it was plugged into a wall outlet. He kept trying to sell me a car charger for $30. I refused to buy one thinking that I would get one for Christmas. When I got home and started doing my own research, I discovered that all I needed was to download the appropriate driver (FREE!). I pretty quickly adjusted to the new phone and thought everything was fine. Until I received my first bill. The salesperson had told me that the activation fee would be waived for both phones that I purchased, and that my first bill would be pro-rated for the remainder of the month. Imagine the sticker shock when I opened a bill for $285! First, there was a $35 activation fee for one of the phones. The salesperson never bothered to tell me that the corporate discount would only apply to the voice calling portion of the bill, so my savings only turned out to be a whopping $11. She also didn't tell me that they would bill the first month's data and calling plan in advance, on top of the prorated amount. My monthly bill with AT&T was around $135 a month for 2 phones with calling, text, and data. Verizon's bill would run around $240/month - and that's with a 20% discount? I'm taking the phones back to Verizon after just 22 days and going back to AT&T. A mistake I'll never make again!

This review is the subjective opinion of the user and not of PhoneDog.com

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