U.S. Cellular Reviews See All U.S. Cellular News

The good: great phones - hardly ever any problems not the newest phones but no problems they test the phones very well before launching them. great reception. fast internet on my BB. cheap plans get lots for my $$ friendly agent locations to help. battery swap. overage protection!The bad: Store hours not long enough. EE charges even with a block on. have to pay activation fee when adding new line to existing family account. wish they had a smaller text package than the 4.95 250 text for those of us who only text less than 100 per month. Summary: This company is great! I have the National 1000 plan and get national incoming calls any where in us along with national nights and weekends starting @7pm and where in us along with local m2m and only pay $79.99 for 3 phones on this plan. this gives me the freedom to use my phone while on travel and vacation! i also have a blackberry plan on my account. these prices have become cheaper since first coming out which is awesome! i have only had maybe one dropped call since i got there service maybe 2 tops. My internet is fast and i use it all the time while out of town or even shopping to look things up! battery swap is great i can swap my battery if mine is running slow at any us cell store! If i ever have any billing questions i call or stop into store and sales reps are always very friendly and nice helping me resolve any problems that i have. i have never had to have any of our phones sent out for warranty and they always last us at least till our contract is up sometimes even longer!

The good: Free battery swap when yours is low. Decent minute packages.The bad: Everything else.Summary: From having my bill screwed up multiple times when moving from one area code to another - to being told I wasnt on the account when I went to pay my bill - US Cellular has shown me nothing but terrible customer service for years. I've been an authorized user on my account since it was opened - and they wouldnt even allow me to pay my bill in a corporate owned store - because I refused to show them my drivers license in order to pay it. Now tell me, why should I have to show ID to pay a bill? If someone else wants to go in and pay my phone bill - I dont care one bit. Go for it! That's absolutely ignorant. I've finally had enough of their terrible service, and will be paying their early termination fee in February and switching to AT&T. Iphone, here I come! No one's service can be as terrible as U.S. Cellular.

The good: great signal in Chicago. Works indoors in many spots, unlike my AT&T and t-mobile phones. works in the subway via special arrangement. The bad: older phonesSummary: Good signal around Chicago. Never had a problem roaming. Easy, helpful customer service. Decent prices. Reasonable rules. Easy month to month after contract term.

The good: can get signal just about ANYWHEREThe bad: price stinks, customer service is no help, neither are the ppl in the stores.Summary: i switched from US cellular to a diff. phone company in december of '08 b.c we had been told if we combined our phones into a fam. plan that it would be cheaper and it wasnt. now we have smart phones instead of regular phones and we pay less... and no we are not on cricket... i never recieved my last bill and never got a call from them saying they were trying to contact me and they sent it to a collections agencie so now i have to pay $500 and i dont even know what for, i have tried many many times to get a bill sent to me so i know what i am paying for but i am always told to call back and no one is available and since it has been sent to collections i cant go to the store and have them print the bill for me... on a better note when i sent my phone in to be repaired when i first started with them they lost my phone and tried to charge me for a brand new phone!!! but i called the ppl over them and they ended up not making me pay and paying for the phone cover that was lost with it. but that is the only time i have ever been able to get anywhere with them... i even had to drive 20 minutes if i needed to talk to them despite the fact that i have a store literally right down the street from me b.c their employees were not trained enough to give me correct information... it really has turned into a train reck and i do not even recomend them to my enemies