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U.S. Cellular Reviews See All U.S. Cellular News

At U.S. Cellular, we focus on having the world's best customer service and delivering industry-leading innovations. Our customers receive unique benefits such as a valuable rewards program that recognizes customer loyalty, and points can be used to upgrade to the latest 4G LTE devices faster as well as accessories and ringtones. Our strong line-up of cutting-edge devices are designed to simplify and organize your life. They are all backed by our high-speed network which has the highest call quality of any national carrier, and customers enjoy national coverage. We are expanding a 4G LTE network, which currently covers 61 percent of customers and will cover 87 percent by the end of 2013.

Founded: 1983

Headquarters: Chicago, IL

Customers: 4.9 Million

Revenue (2012): $4 Billion

Associates: 6,000

Network: Fourth generation (4G) Long Term Evolution (LTE) network, Code Division Multiple Access (CDMA)

Show me:

Average user reviews

 

Based on 112 Reviews

Overall
2.6
Service Quality
2.8
Customer Service
2.6
Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

GROSS INCOMPETENCE

Posted on: January 15th, 2014 by Margaret Price Martinez

because of US Cellulars gross incompetence they did not take out my automatic deduct for 4 months then hit me with a $730 withdrawal one week after Christmas. This set up a chain reaction in my checking account. I now have over $200 of NSF charges and penalties. I left ATT because of their complete disregard for their customers. Now two years with US Cellular and I am wishing I was back with ATT.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Customer For Years. Their customer service sucks

Posted on: January 5th, 2014 by Shane Grady

I have been a business customer with U.S. Cellular for years and have always been satisfied with their service. not anymore!!!! Their phone replacement service is awful and unless you are prepared to wait a very long time you will not get any help either in their store or their phone support. Enough is enough. I am switching

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

I am not LOYAL any more. Moving on.

Posted on: December 30th, 2013 by Kathy Flannery Salgren

I agree with all those people saying that US Cellular USE TO BE the best. Now they are so big they don't care about their loyal customers. I am done being loyal and moving on to a company who really wants my business.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Terrible, couldnt care less abotu their customers

Posted on: December 29th, 2013 by Trav Rieck

Just switched to Verizion, then waited on hold for yet another hour of my life waiting for somebody to answer, to find out that I need to pay for a full month of service, (billing cycle starts on the 26th) and then the following month I will get a credit, in the form of a check. Kiss my ass. This company was great when I got them for service 5 or so years ago, now, terrible, bad service, 4g is a joke, customer service takes 45+ min to answer, and costs more than any other carrier. Steer clear.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
2
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Keep messing up our account

Posted on: December 26th, 2013 by Carl J Zaluski

We had a payment plan setup, so they do not take out for one month. The next month our bill was double obviously!. Then the change the payment date without telling us, so now we are 3 months behind and NONE OF IT was our fault! Amazing! How can they stay in business? They are so bad in service!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Terrible Customer service,

Posted on: December 24th, 2013 by Marilyn K. Elkins

We have been US Cellular customers for decades... We bought a wireless modem to use when we travel so we could have secure internet on the road. The next day we left for a 3 week vacation... the modem never worked. The day after we returned from our trip we went to the US Cellular store and returned the modem. We never received a refund to this day months later after many phone calls and visits to the store. I feel like picketing the store. We are now Verizon customers and our new modem with them works just fine!~! US Cellular will go out of business!~!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

one of the worst customer care stores don't bother calling 611

Posted on: December 3rd, 2013 by Ricky Oconnel

Used to be a great cell phone company with great customer service. Now it's downright awful. I've spent at least 45 minutes on hold the last 4 times I've called customer care. Now the retail stores aren't any better. I've been in the store for 3 hrs and running for a phone upgrade.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

going downhill fast

Posted on: November 19th, 2013 by Anonymous

I live in a rural area; and they have the best coverage where I live. I do not have trouble with their coverage when I travel the US, but they have no access outside the US. Their customer service which used to be top notch has fallen to worst than horrible. Long wait time both in store and on call center. They do not answer emails, and they provide inaccurate details of your account status. They also have not auto billed my credit card for over 4 months.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

US CELLULAR SUCKS

Posted on: November 18th, 2013 by Timothy Spangler

POOR CUSTOMER SERVICE CALLED ME A LIAR TODAY I ASKED FOR A SUPERVISOR TO CALL ME BACK AND THAT DID NOT HAPPEN. GUESS THEY THINK THEY CAN DO WITHOUT CUSTOMERS WE WILL SEE HOW FAR THAT GETS THEM. TOTAL LOSERS!!!!!!!!!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Used to be good

Posted on: November 12th, 2013 by Eric Gates

I had US Cellular for 5 years. It worked well in the Midwest, now that I'm located here in Charlotte,NC. The service is junk. It used to be OK before they got bought out by Sprint and now they are just awful

This review is the subjective opinion of the user and not of PhoneDog.com

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