U.S. Cellular Reviews See All U.S. Cellular News

I have been a US Cellular customer for years and never really shopped them. However, when I recently wanted to upgrade my phone to a smart phone, they said I was not eligible yet. Really? You tell me when I'm eligible? Also, with the new company I just signed up with, I will get new WIFI and more texting and pay $40/month less than with US Cellular.

I bought a Samsung Galaxy S3 from US Cellular because my employer had a 15% discount. I went to the store, confirmed this, and purchased my phone. They asked me when I would like my billing cycle to start and since I'm paid monthly, I asked for the bill to be due the day after pay day. I thought everything was good, brought home my rebate form ($100 for the phone), and that was that. Until... Two weeks later I received a letter in the mail stating that I was not eligible for the 15% discount because my plan did not total $69.99. I was confused because I was paying $75/month, so I called them up to find out what was going on. It turns out that data plans don't count; it's only voice plan amounts that will net you a 15% discount. I told the woman on the phone that this was the whole reason I chose US Cellular and their salespeople had said that I was eligible, but she said that there was nothing I could do. Why US Cellular feels that it has to stick it to single parents I don't understand. I was annoyed. Now I was paying more than I expected, and I had purposely bumped the data plan up to meet that total. I paid it for nothing. Then I started filling out the rebate form. My phone model wasn't even listed, so again I called. They said to just pencil in the model name. I'm glad I called. Maybe it's a trick to make people not submit rebates. Then my first bill came due... and I missed it. I assumed it was going to be due the day after pay day like the salespeople said, so I hadn't even bothered to open the bill that came in the mail until I received a text message from US Cellular saying that I was late. It turns out that they set the date to be two days *before* my paycheck. I wrote a scathing letter to US Cellular about it on their Web site and they tried calling me the next day. Unfortunately, the person calling me mumbled and I can't understand a thing they said in my voicemail message. I don't know if I'm supposed to call back or if he was calling me names. The phone service doesn't work in my house either, so I have to go outside. When I leave the house I often get a sudden barrage of waiting text messages. I've tried logging into my account online to make changes to my plan, but they won't let you do it unless you have your paper bill in front of you. If only there was some other shared piece of information that I could use to identify my account, LIKE MAYBE A PHONE NUMBER. Dare to dream. On the road the phone works well and the phone itself is excellent. US Cellular, not so much. I came to them from AT&T, but I'm going back when this contract is over. I never thought someone would be worse than AT&T, but that is one thing US Cellular managed to do.

Yes, it is cheap but the phone veriety sucks, when you travel 1hr away your in roaming or no coverage. If you have a 3G phone and you go out of town you go down into 1G. Us cellular is not worth it

I've been with US Cellular for many years and have not only selected them as a carrier for my employer but also recommended them to many friends and family members because of their strong customer service. As a regional carrier, their coverage has never been the greatest and their phone offerings are behind the curve and sometimes really disappointing in quality, but their superior customer service was what kept me as a loyal customer. Until recently. It seems they are now spending a lot of money advertising about their happy customers and apparently a lot less money on actual customer service. Today when I had an issue, I was transferred several times, treated with alternating rudeness or apathy and no one cared to fix my issue. And, in fact, they never did fix it. Even when I asked to speak to a customer service supervisor. Bottom line? The only thing they really had going for them was their great customer service. Since they don't have that anymore, there is no reason to consider them. Not to say some local places may not still have good customer service - but as a caution, their phone support center is now right up there with the worst of the worst.