U.S. Cellular Reviews See All U.S. Cellular News

I understand that US Cellular has been having problems financially but has it gotten so bad that they feel it necessary to double bill my checking account every month? I have a prepaid account costing $65.00 a month and for the last 3 months they have billed me $390.00 and taken it from my checking account through their auto pay feature. When I discovered the problem (I had bounced 6 checks and been billed by my bank at $30.00 each!!!) I contacted their so-called customer rep services. They assured me it was a mistake and they would return the money immediately. That was on the 5th of August. On the 8th they removed yet another $65.00! Today I contacted my bank and no information from US Cellular has been sent regarding my account. The CRS person also flatly stated that I should be more careful with my account and the they could not be held accountable for my neglecting my banking! To date US Cellular has received $390.00 for $195.00 worth of services and caused me an additional $180.00 in bank charges from their illegal activity in my account. Maybe not much of a problem for some but how would you like it if a company took over half of your monthly income and left you no recourse of action other than lengthy court proceedings and laughed at you when you wanted some kind of compensation for you troubles! Switching to Tracfone as soon as I can. In mean time shutting down everything including grocery buying and living off the food bank. US CELL SUCKS!!!!!!!

I went to us cellular because my parents business plan is connected through them, I was suppose to save a huge deal of money due to the fact that we had so many lines. I switched there about 3 years ago, the first two years were fine. Then this year I upgraded in April 2013 to a samsung galaxy 3 on May 15th 2013 my screen went pixally and blue to completely black eventually and wouldn't turn on. I took it into the store where 2 people looked at the phone and proceeded to tell me that I had no visable water damage but chose to factory restore the phone (seeing if that would fix the issue) when I left the service center told me not to download any of my apps for 24 to 48 hours seeings as it may be one of them causing it. What is the point of having a phone if I can't have the apps I want on it? Anyways took it home and the next day the entire screen was completely black by this point. So I again took it in they tried to tell me to again factory restore it. I told them no it was a month old and I wasn't playing games. Again the representative (Keith) told me there was no visable water damage so they could send it in on warranty. 3 weeks pass and I get a text saying my phone is in. I go to pick it up and they tell me they couldn't fix my phone under warranty because there is water damage. The use to be white mark on the phone is now hot pink. I immediately tell them this is incorrect because multiple people had informed me there was no water damage to the phone. The guy goes to speak to his manager. When he comes back I show him that even my battery is perfectly fine, I mention the phone has been in a case since I got it less than a month ago. He says they will have to speak to the employees who worked on the claim, they don't work until tomorrow. The next day I get no call so I call them. They proceed to tell me that the inside of the phone has major water damage and corrosion? REALLY? Then why doesn't my battery have water damage? It was a month old?! I then tell him that is not possible and that I have done nothing to the phone for water damage to happen. He tell me that it could just be from my everyday activities.Ok so wait the samsung galaxy can't handle going to work, being in a purse or pocket, or charging on my bed?! I am so over this company and I am not going to verizon!

Tried to sign up on the website -- it wouldn't accept a different ship to address. The service rep that I opened up a chat with said they don't do that. Apparently they do, as after I pointed out that if they don't do it they shouldn't have the option, I finally was able to enter the address. About an hour later they needed to talk to me for the credit check.... got through that after correcting information in their system. Then they shipped to the bill-to address, that cost an hour drive out and back to the company office to pick it up. The next day, calling them to activate it they couldn't find my social security number, apparently it was on a different account. They did resolve that, but had no information about porting my existing number -- now they needed the account number for my existing account (invoices are at the bill-to address!). I told them I'd be at the office in 2 hours and they said they would call (in 2 hours). They never called. At this point, I was concerned about service after everything was setup, and since there's a US Cellular store across the street, I took it there to return it. You can't return it without your drivers license. Apparently you can, however, call them to return it and they'll ship a box (and they don't ask for a drivers license....). I ordered the same phone from T-Mobile, it'll cost less and there's no contract so if I want to switch I can.

been with them for 10 years. They are great! I had one problem with their connectivity quality and it was resolved loading a new PPL. I have an inexpensive plan, get coverage all over the USA, while people are spending 100s my bill is about $58, $6 of that is text messaging which I don't use all the much and $7 in taxes. They always answer the phone and solve my problem. NOT looking forward to being forced to go to SPRINT.