U.S. Cellular Reviews See All U.S. Cellular News

The good: signal in my area is good for phone, but internet modem is very weak.The bad: Poor customer service, they will not handle complaints, will not return calls,and will not fix the problem.Can`t upgrade service unless you spend lots more money.Summary: Their employee turn over rate is staggering. Never talk to the same people twice. Nobody cares if you have good useable service. do not expect much.

The good: Great ServiceHelpful StaffThe bad: Not available if you live in GreensboroSummary: We've had US Cellular for years in southeastern NC. Our experience is 100% positive. The only bad thing I could say is sometimes the place is so crowded we have to wait, but they keep training more agents, who are friendly and helpful. They suggest ways we could save money--ask about their "Partners" program. If your employer uses USC you can get a discount on your personal account. The repair department has helped me out several times. The coverage all over NC is great. I used to work parttime in Greensboro where my co-workers had Sprint and Verizon, which had local towers. Our office was on an interior hallway where neither of their phones would ring. Despite USC having to use another company's towers, people would call me to reach them. Our travels happen in the area bounded by Ohio, New Hampshire and Florida and our service has been great all over. I can't speak for other areas, except for the ski slopes of Colorado, where reception was also great.

The good: NoneThe bad: Most calls and texts not received, Poor customer serviceSummary: I have been with U.S. Cellular for five years and it was a cycle that you can't get out of. You sign up and get a phone that breaks or stops working properly after about a year, therefore you have to sign another 2 year contract to get another phone. The last "new" phone I got it started to not work properly after 6 mos. I tried to take it in several times to have it repaired, but the tech was never in the office. I called several times to corporate and explained the situation and they basically did nothing to assist. When I finally had enough I called and asked how much my cancellation fee would be and that's when they actually wanted to help. I was informed I could pay $50 to get a new phone plus any difference the new customer would pay. Why would I pay the same as my cancellation fee when I could go somewhere else and get better service that turned out to be cheaper than U.S. Cellular and I get more features. I cancelled my service on the 10th and it's now the 20th I have tried to call and get the amount of my final bill so there aren't any surprises. I was told the first time they would close out the bill on the 17th and the man I spoke with was extremely rude and said that he wouldn't be able to give me any more information since I have cancelled my service. When I called back today I got the same response that they couldn't tell me how much my final bill was and couldn't really discuss anything since my service was cancelled. Why am I asked every time I call to update my information--nothings changed in 5 days! Really? All in all U.S. Cellular treats you like crap throughout your whole service and it's ten times worse when you cancel. I have gone with Sprint and my monthly bill is cheaper than I ever had with U.S. Cellular and I get unlimited calls inbound and out and unlimited txt and unlimited data. I should've switched a long time ago.

The good: Free incoming minutesThe bad: Towers - not enough of them in order to service their customers.Summary: Make sure you both receive and make LOTS of phone calls to and from your home within your 2 week trial period. This will help you find out if the service from your home works well. I did not understand much about this, being a newbie. In 7 months, I had so many calls that I never received, it was ridiculous. This was intermittent. I would receive only the voice mail that the person had to leave because my phone wouldn't ring in to my house. I happen to live right smack in between two US Cellular towers and get horrible service. I had a software update and about everything else they had to get the darn thing to work for me. Sometimes I can't call out either, even tho the phone is fully charged. Also, the Samsung Twostep phone that I have must be charged every single day, even if I don't use it for days on end. I even had a new battery replacement. No difference. I am now stuck with a final bill of $128 for cancelling the contract early because of totally crappy service and cellphone. I've bought a Straight Talk phone from Walmart for $30 a month, no contract, and it works each and every time and day without fail since I bought it 2 weeks ago. It works off of Verizon towers. Hope this helps someone out there. Wish I had known this ahead of time.