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the NO customer service sucks ! the no can understand en engless sucks !!! the having to tell the NO csr reps how to do their job !! the 2 hrs wait on hold !!! the phones suck !!! the having to repeat everything 100 times !!! call back and you get 100 different answers !!! the so called no service phone just stops told would recd a credit NOT sucks !!! THE SO CALLED free 411 SUCKS !!! unless you're really hard up go 4 it !!! me i ate the $ on the phone mins switch VIRGIN MOBILE got the new HTC ONE V FANTASTIC PHONE !!! at 35.00 per mo,,, dont wait eat it like i did SWITCH NOW !!! SIR RICHARD knows how 2 run a cell phone company !!!

If I had it to do over, I'd probably have done a few things differently. I'm not certain how easy it is to port an existing # over to tracfone, and I know that dealing with customer service is total waste of time. Best policy is to not want anything that requires customer service. Also you shouldn't rely on tracfone as your only phone service. It's fine as long as you have a landline with at least the bare bones service. Here's how tracfone can work for you. Buy a phone and activate it, invest in the double minutes deal however you buy it (either the year of service and 800 minutes or the $15 double minute card with whatever other minutes you buy). Now don't let the phone go inactive for more than a few days and you're set. I let one of my phones go inactive for over 90 days and lost the minutes (over 200) I had on when I re-activated it. Lesson learned. If you choose to upgrade your Tracfone phone then plan on having the guy at radio shack (or whatever retailer you buy from) do it for you. That's what worked for me. Trying to do it yourself seems to pose a risk of having to deal with customer service (which you can see by the other reviews is a giant waste of time). Also keep your expectations low, you may not be able to keep your old #. Also, as a precautionary measure, don't switch while you have a lot of minutes in your bank, in case you lose 'em in the crossover. The one and only time I had to do this went without a hitch, and you probably won't have any problems, but I've heard enough stories to know that there's no guarantee. If I had it to do over again, I'd have bought a phone with a qwerty keypad, but that's not so big an issue. I'd probably text more if I had it, and that can save minutes for you. I only use this when I'm away from home or work. My typical call lasts about a minute or three. Probably less than 60 minutes a month, typically. Every once in a great while I need to make a call that lasts 45 minutes, so I try to keep at least 100 minutes in the bank. Bottom line, your phone isn't going to be your lifestyle. It's basic and it's cheap if it's not your primary phone. If this is your only phone then you are going to be broke in a hurry.

We had tracfone for years. Around 10 months ago everything changed with them. Our phone place calls half of the time and within a 30 day period we saw 796 minutes disappear that we had built up over the years. Customer service will politely listen to you all day, but absolutely do not correct the situation. When those minutes dissappeared we were done. Do NOT invest in what appears to have become a failed phone system!

I have the LG800G. Yes it triples minutes, BUT, my texts always fail, and I get charged anyway. I cannot wait to be able to throw this phone to the wind. My advice... find another provider. 1 out of 3 texts fail, and bye bye minutes.