Tracfone Reviews See All Tracfone News

The good: Good basic phones, free transfer of minutes between phones, good coverage in GA, SC, and NC. Bonus minutes available almost every month. Easy to buy/add minutes using website or phone.The bad: Customer service closes around 9pm EST during week and not available at all on Sunday.Summary: We have used tracfone for several years now. My husband bought the first phone (about 5 or 6 years ago) because he was sometimes using less than 10 minutes a month and paying over $35 a month with Cingular. He needed a cell phone but didn't like the plans with all the other companies. His first phone was still working last year when tracfone changed their technology and discontinued using his type of phone. They sent him a free phone, transferred his minutes and even gave him some bonus minutes. I bought a very cheap tracfone ($15) when I was in SC last year. It came with 30 minutes and when I activated it online they gave me an extra 20 minutes. When I got back to GA I called tracfone and they sent me a new sim card and changed my phone number to a local number. I decided to use it for my 'work' phone. I bought another cheap phone a few months later. I received 20 bonus minutes for activating it online also. Both phones are still working perfectly. I bought 120 minutes from tracfone 2 weeks ago and they sent me a free phone. It is great! It's a flip phone by Motorola. I don't need 3 phones, so I'm going to quit using the 2nd phone and just keep the 1st and 3rd. I can always reactivate the 2nd one if I ever need to. Yes, it's sometimes hard to understand the customer service reps, but that's true with HP, Dell, and other companies. All of the representatives that I've spoken with over the years have been very helpful and courteous. Coverage is great and I never have dropped calls. I will never go back to Cingular (AT&T) or the contract plans again. Tracfone rocks!

The good: noneThe bad: Highly incompetent, poorly trained customer service reps who speak poor English in a robotic manner as if reading from a step by step manual.Summary: After using this service for 3 years, tracfone just suddenly turned off my service in late DEC.2007. I called cust. service to find out the problem and they said the were changing the service technology in my area and had to send me a new upgraded phone. After receiving their cheapest model,I called back to activate my new phone but was told it would take a 'few 'days. Well, After many frustrating calls and referrals "to my supervisor" my phone was finally activated on 1/11/08. I asked to be compensated with additional minutes for my inconvenience and many hours on the phone in attempting to get my service activated. The cust. rep. went thru 3 "supervisors" to get approval and proceeded to take 1 hr to add 8400 minutes to my phone. I asked if she was sure these were my compensated minutes to keep and she said , "yes I would love to have that many minutes on my phone."I used the phone for two weeks until 1/28/08 when in the middle of a familly emergency my service was cut off again with no warning. I called cust.serv. to see what was going on and they said they added the minutes in error and that the case was being referred to their Fraud Dept. Now this was after many calls and several people hanging up on me. Each time you call the company you must repeat your story over and over until you're blue in the face and still their is little comprehension going on here. I was given rote responses to my questions and went round in circles with this misnamed Department. It should be renamed "Customer Circus" I told cust.serv. I resented their insinuation that I personally had committed some type of fraud ( they kept asking me for proof of purchase receipts and I kept telling them their 'supervisors' approved the compensated minutes and that I as a loyal customer should not be penalized for any possible internal so-called errors)I requested to be connected to someone in upper management to no avail so I went on their website and wrote a scathing letter to management and as of 1/31/08 (more than 48hrs)I have not receveived a response. After calling them yet again to get some of my purchased minutes restored- they had to send me a new sim card-I informed them that I would be pursuing this matter to the fullest through their company' CEO and with the appropriate government agencies regulating their trade and communication activities . What a nightmare company, they need to have their previledge to do business revoked !!!

The good: I'm not sure there is a pro yet. They did send me a new phone but I'm not sure I will try it.The bad: Customer support was in El Salvador. They seemed polite but hard to understand and couldn't solve my problem.Summary: My new phone says it cannot connect to their network. After spending about 90 minutes with tech support entering codes into my phone, their computer system crashed. They didn't call me back which really angered me. They sent me a new phone, but I'm considering cancelling my credit card payment and mailing both phones back. Perhaps I should cut my losses while I can.

The good: Excellent coverage, price, easy to use, NO CONTRACTS, great customer service people, The bad: Not for the type who walks around all day with a cell phone glued to an ear or the gadget lovers who not only want a phone, but also a personal secretary, computer system, musical stereo system, and/or a Star Treck transporter. One must also be patient and civilized while dealing with their phone customer service. The people there are extremely helpful but seem to speak with heavy accents and I don't mean a Southern drawl. Be civilized and patient with them and they will do the same with you. GeSummary: No thrills cell phone service that is growing in popularity by the month! I've used cell phones since the "cool" phone to have was a brick-sized monster made by Motorola and Tracfones are my all-time favorite.Tracfone are cheap, made of good quality, and you can usually get "cellurized" for around $20.00. For those who only use the phone for emergencies, or short calls, you can purchase a 30 minute card for around $10. You can't beat having the securiity of a cell phone at your disposal for $10 a month.As for coverage, I live in a small town in Central Florida, borderline with the Everglades, and have excellent coverage anywhere I go, including when I'm fishing in the middle of nowhere. You want one better? Remember the year Florida had 4 major hurricanes? Well folks, my Tracfone was the only service operational during and after the storms. My whole family relied on my Tracfone to make/receive calls for a whole week.Bottom line, if you want to look cool while walking around the mall and talking nonsense on your cell DO NOT use Tracfone, it will cost you a fortune. If all you need is a no-thrill cell that is very inexpensive and reliable, this is the service to go with.