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The good: nothingThe bad: everythingSummary: My first e-mail sent Saturday, April 24, 2010 I am very unhappy. I'm a new customer and have experienced total lack of knowledge with your CSR's. I have spent over 90 minutes, 8 separate phone calls, talking to 8 different people and not one person resolved the issue. It's simple- I purchased a 60 minute pre-pay card and a phone using the website. The phone arrived, I activated it, received 20 bonus minutes and that's all. Not my 60 min.'s pre-paid nor the double minutes for life as promised for buying the motorola W376g. I am wanting to cancel, return the phone, get all my money back and go elsewhere. I have never experienced such inept service with a cell phone provider. When I requested to speak to a supervisor I was told "They are in a meeting", and "the supervisor is too busy", or other such excuses. Twice, I was transferred to a supervisor, only to be left on hold for over ten minutes each time. I had to hang up and call back, start all over with a new inept CSR and try again. It seems TracFone is daring me to try to use my purchase and TracFone will do its very best to stop me. I will be posting a copy of this complaint on every website that does cell phone reviews and warn all others of your gross negligence. I will also include your reply. I doubt that you will even get back to me in a timely manner as it is now Saturday a.m. Should I have to call the 800 number using the 20 min.s I have left to resolve your problem? I do not have any other phone so that is the only option left to me. Will I be reimbursed for my troubles? At this point the only thing that will satisfy me is free cell phone service for life.TracFone replyThank you for your interest in TracFone Wireless. We are responding to your recent inquiry. We would like to take this opportunity to apologize for any inconvenience you may have experienced with this issue. We consider the suggestion our customers offer very important. We always welcome the opinions our customers express in regards to our quality, technical procedures, products and overall service. According to our system, the TracFone with ESN/IMEI/Serial number xxxxxxxxx is currently active with a Double Minute Plan. If you purchased the phone with a 60-minute airtime card, please reply to this email with the 15-digit PIN number. If your purchase included this card, but you did not receive it, please reply to this email with the order number or contact our Sales Support Department at 1-800-323-2366. Should you have any further questions or concerns, please contact one of our customer care representatives at 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 10:45 PM EST. To expedite your call, please have your TracFone handset and serial number available.Thank you for being a TracFone Wireless customer. We appreciate your business.Sincerely, TracFone WirelessMy responseI did not receive a 60 minute card

The good: Cheap! Works great!The bad: Nothing fancy here. If you're looking for the coolest and latest, this is not the phone for you.Summary: Tracphone usage runs me an average of about $12/mo. In the 5-1/2 years as a customer, I have never had a problem and the phones work just fine. I am currently on my 4th Tracphone. Nobody can touch these guys if you just need to have a cheap basic phone for infrequent use. I am one very satisfied customer and very much richer for using Tracphone over any other service. I have saved tons of $$$ over the years.

The good: NOT ONEThe bad: Service, service oh, did I mention service?Summary: I am on my second Tracfone. The first one worked for 5 minutes until I tried to change the phone number with a Tracfone representative. Problem couldn't be resolved so they sent a 2nd phone. That phone never worked. I've spent more than 2 hours talking to these idiots who simply respond based on whatever is written in front of them regardless of whether it relates to the conservation. I have been more than patient, spoken to countless representatives and been "accidentally disconnected twice. I despise these people and will NEVER EVER EVER buy anthing from them again. In addition, I will make it my person mission to inform everyone who will listen that this company is hideous and unprofessional to deal with. Ahhh. I feel much better already.

The good: Cheap.The bad: Does not upload purchased minutes.Summary: Have purchased the family plan. Each month, one phone gets its minutes, the other does not. I call them each month, spending 30-40 minutes, listening to them apologize, and have them tell me my phone was not turned on. This has been going on for eight months without resolution.