T-Mobile Reviews See All T-Mobile News

The good: Clear when connected, timely notification of voice mailsThe bad: Dropped Calls! 2 per day. Many dead areas in the citySummary: San Francisco is a difficult city to keep connected but using the latest phones does not help with T-Mobile service. I regularly drop at least 2 calls per day... outside. Guess what happens when I go indoors. With Verizon's "can you hear me now?" tagline, this would be very dangerous for T-Mobile.

The good: Great customer service, friendly, knowledgeable, helpful and professional. From what I've found, it's the cheapest cell phone service available. Great coverage all over the US. With their roaming agreements, I can (and do) use the phone all over the world. Since it's GSM (the world standard everywhere except in Japan) I save money in countries I frequent by using a prepaid sim from the local country I'm visiting, giving me free incoming calls.The bad: Roaming outside of the US (with T-Mobile's sim installed in my phone) is expensive (though less so than their competitors). Drop more calls than I'd like, though don't think that it's worse than anyone elses service. Web site is pathetically slow even on my blazingly fast broadband connection.Summary: Been with T-Mobile since the old Omnipoint and Voicestream days. Cell phone coverage in the US, even in a big city like NY, is not 100%. There are still small coverage gaps and areas where the service is spotty and coverage is poor (like at JFK Airport). One nice feature on their web site; a street level coverage map of the US, where you can reliably check the coverage quality at a specific address, like at your house or place of employment.

The good: I was satisfied with T-Mobile until...The bad: I moved and after only two weeks of service at my new home address, suddenly I am unable to make or receive calls from my home. Calling customer service is futile- I was told to wait 72 hours and someone would "get back to me" - I have called four times in two weeks, and I must call them from a land line!Summary: I willing paid my normal monthly bill which averages approx $150- when I had service. Now only one of my three phones has service and T-Mobile offered me a measley $5 discount. Since I am not being "served," I want out of my contract, but no way, all I get is the run around!