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Average user reviews

 

Based on 670 Reviews

Overall
1.95
Service Quality
1.9
Customer Service
1.95
Service Quality:
1
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

No and I mean no customer service

Posted on: September 1st, 2006 by Anonymous

Its good til you have a problem. No help on the phone and don't reply to emails. They think because they say everything is all right it is.I have been a customer for 8 years or more and they could care less about losing me after contract is up.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
2
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

T-mobile is not good

Posted on: August 31st, 2006 by henry melo

The good: 1000 minutes for cheaperThe bad: service is horibleSummary: I got a 1yr contract with t-mobile and the 1st 2 months everything worked fine.Is a great plan,2 phones,1000 min a month unlimited everything else.But the service is not real good.I can't make phone calls from my bedroom,work or when I travel.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Happy with T-Mobile

Posted on: August 26th, 2006 by Carol Slaughter

The good: Great coustomer service, great phone selection, great plan selection, good coverageThe bad: I've only found one town that I go to often that there is no coverage. In the town of Garrettsville, Ohio. There seems to be only one service that seems to work there. I won't change just for that.Summary: I've been with T-Mobile for 4yrs plus and have no intention of changing.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
4
Overall:
2
Overall:
Review Rating: 
0

Would Recommend to a friend.

Meduim Service Level

Posted on: August 26th, 2006 by Anonymous

The good: I was able to sign up for just a 1 year contract. I use the phone A LOT since I am always on the go. Customer service is always helpful.The bad: Horrible signal strenght in my town of South Beloit. Its also quite intermitent throughout a lot of North central IL and South central WI .Summary: Good service, and support. If you live in Winnebago county especialy the northern portion-get ready for poor signals.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
5
Overall:
4
Overall:
Review Rating: 
0

Would Recommend to a friend.

Happy Customer for the Past Four Years!

Posted on: August 26th, 2006 by Ed Matthews

The good: No roaming charges (hidden or otherwise)The bad: They don't have new features like video service on their phones, but if you want a plain, simple plan this is the place to be!Summary: T-Mobile offers the best plans and services for those that need just that: just plain telephone service without all the gimmics other use. Their competitors, for example, have video service on their phones in which you can watch all kinds of music and sports videos right on your cell phone for an additional fee per month. T-Mobile currently doesn't have this as they recognize that Cell Phones are designed for making telephone calls.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
3
Overall:
3
Overall:
Review Rating: 
0

Would Recommend to a friend.

good stuff

Posted on: August 25th, 2006 by Anonymous

The good: free t-mobile to t-mobileThe bad: 1000 minutes doesnt include free t-mobile to t-mobileSummary: I like T-mobile. I've never really had a bad experience with them. I like that if you have a low minute plan, you can add free t-mobile to t-mobile. But I don't like that my husband has the 1000 minutes and it doesn't include free t-mobile to t-mobile

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
2
Customer Service:
5
Overall:
4
Overall:
Review Rating: 
0

Would Recommend to a friend.

CHeap but coverage is iffy

Posted on: August 23rd, 2006 by BRYANT WINTERS

The good: CheapThe bad: CoverageSummary: I have had T Mobile for about 1 yr. The customer service is great and their plans and prices are great, but their coverage here is iffy. When you have signal though, the service works well. I would recommend Cingular because they try hard but they need to built more towers.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Boost The Service

Posted on: August 23rd, 2006 by PETER MANDELBAUM

The good: Easyto handle and compact. Has more features than I personally need, but useful.The bad: LImited or no service in certain parts of upstate NY where I spend a lot of time.Summary: Overall, I am very satisfied with the service offered. Signal is generally good wHerever I go except in upstate NY. Boosting signal for all locations would be most helpful. Customer service has always addressed my needs quickly.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

using it just as a voice recorder

Posted on: August 23rd, 2006 by Pramod Kumar Almeti

The good: it works fine outsideThe bad: no signal indoorsdont even receive missed callsSummary: I feel the service my carrier is providing is of no use to me. Even the customer support is horrible. They never respond properly. I complained many times and in vain. I use motorola razr v3 phone.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

T-Mobil-licious

Posted on: August 23rd, 2006 by Anonymous

The good: Constantly good phone service and Exceptional customer serviceThe bad: NONESummary: We have been with Sprint,Nextel and Verizon just to name a few. However, we have always returned to T-Mobile due to their constant high level of not just phone service but also their customer service.

This review is the subjective opinion of the user and not of PhoneDog.com

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