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7738168227: I have been using T-Mobile nearly 2 years and can't wait to get out of the plan so I can move to AT&T. T-Mobile has very very bad reception. The customer service is simply not helpful and rude. The store salespersons will not give you correct information even after you talking to them for 2 hours. When you call T-Mobile, the online agent is bound to give you different information than the store salespersons. When I ask why, all they can say Is the store salespersons are not educated or not well-informed like it is my fault for their uninformed employees. DO NOT switch to T-Mobile!! The low prices they offer is just a catch and there are so many hidden fees where you have to call and get a refund. They don't have any real reason for why the hidden fees show and you have to sit on the phone for an hour or so to express your frustration and get a refund. To recap, DO NOT switch to T-Mobile!!

Dozens of dropped calls on Interstate 95 while passing through these counties as well as East Orange County. Dropped calls within my home and on a rotating basis (pursuant to the rotating cell phone towers used by T-Mobile). No 4G or poor 4G coverage on US 1 in Cocoa, Florida.

T mobil worst company to deal with when you have a problem. Customer service should be applied by a company when the customer has a problem. In my case i paid insurance for 1year and a half and my note 2 that they sold me for $875 stopped working after 1.5years it nevnever got wet. And they claim it got wet. And that the insurance only covers lost stolen or accidental, to them accidental means if you drop your fone and the screen gets damaged, they claim since i have a mechanical problem that the insurance doesnt cover it. Meanwhile a fone that instantly stops working should be labeled as defective and not labeled by them to have a mechanical problem. WoW hard working blue collar family man like me $875 to buy another phone within 1year and a half is too much, i told t-mobil what is a fortune 500 company like you could do, since you guys network with manufacturing cell phone companies im sure it shouldnt cost them $100 a phone, ive been with them for about 2years, i couldve been with them for another 20 years thats 12months times 20= 240months times $80fee ther you go they risked a $100 fone replacement for me a loyal customer they couldve profited $20,000 from me in 20years but tgeir bad customer service resulted in me switching over to another company. Guys important message dont buy the insurance in most of these companies same insurance company monopolized handles most of them. And they are a fraud. T mobil is a fraud to, they are fast to selling you the insurance and collecting the funds but when you have a problem with the phone they tell you call the insurance company that alone is bad service!!!! I was told sign up with Cricket with any phone, and get $200. And most importantly if your phone goes bad they replace it for free at any of their stores. Before sprint use to do this now sprint at&t, verizon sells same insurance like t-mobil and they fast to collect the funds but not so fast to sending you a new phone or even fixing an existing one, i waited 3weeks for me to get my phone back still damaged, and 3weeks without a phone and still they charged me. How bad can they get!!

I had been a very loyal AT&T Customer for more than a decade. I was beguiled by T-Mobile's no contract, equipment payment plan, international texting/coverage and assurances their coverage was just as good. I'm seriously reconsidering my service. I've had problems with the T-Mobile service area from day #1. I never had a problem anywhere with AT&T -wherever I was, there was coverage. Not so much with T-Mobile. I don't get service downstairs (but I do upstairs). I don't get it at the campground or at Mom's. I keep thinking it's my horrible Samsung Note 3 phone - now that I have 3 lines on T-Mobile seems more likely that T-Mobile isn't quite ready for coverage area prime time like their ads say they are. Coverage aside, I bought into their JUMP program. On 9/20 I ordered 3 new iPhones - 2 new and one on JUMP. All the same model. The two news ones arrived late last week. Longer than I wanted but tolerable. Today I get notified that my expected ship date for the 3rd unit is now 11/24/2014. The ship date has changed 4 times. I'm not holding my breath that's solid either. It might as well be Xmas!!! I know Apple seriously misjudged the demand for the new phones (shame on them - not like them to miss the mark like that) but I find it very hard to believe that Apple is so far behind on deliveries to T-Mobile that it will more than a month before I get my phone. I called today (because of course their online chat was 'busy') and their rep couldn't even see/confirm my JUMP order. It's not something they can see. She went onto share with me how she's been working very long hours, with no days off since the iPhone launch. Probably not the right thing to share with an aggravated Customer. At least she's getting OT - what am I getting nothing. I'm stuck with my horrible phone for another month or more. It feels like their JUMP Customers (who pay more a month for their service) are at the back of the bus to receive our devices. At this point I'm wondering why I didn't move back to AT&T when the iPhone launched. While they were more expensive, at least I got SERVICE from them and I'd have my phone by now. I wonder if anyone in the T-Mobile Executive Office is listening to the unhappy Customer base. Before you join T-Mobile, I'd be careful to consider your options. While they are cheaper; they may not be the best use of your money.