T-Mobile Reviews See All T-Mobile News

The good: USED TO HAVE EXCELLANT CUSTOMER SERVICE.The bad: POOR CUSTOMER SERVICE, POOR COVERAGE, DROPPED CALLS, INCOMPLETE CALLS, LONG WAIT TIMES TO CONNECT.Summary: I have had T--Mobile for 5 years. I used to love them. Now, not so much. When I lived in Phoenix, Great. Move to Hawaii, less then great. But I could still live with it. Until lately. Now my life is PLAGUED with dropped calls, incomplete calls. No servivce. All circuits busy. Busy signals. It seems my phone has more excuses built right in then I could even imagin. Downhill. YEAH DOWN HILL. THEY SAID MY RAZOR DOES NOT GET GOOD SIGNAL. Try the Nokia. Well its better but it still is not good. Now I have to pay them $200 to Get out even when they are giving me BAD service.

My husband and I have been with T-Mobile for years. Although I've had trouble with dropped calls and reception in the past, I've NEVER called to complain. I called for the first time last night as, for the past 8 weeks, I've been getting phone calls that are being dialed to a completely different number - people are calling me constantly telling me that I am calling them. Turns out, a number with a completely different area code (818, I'm 773), completely different exchange and completely different last 4 numbers is ringing my number when dialed. Needless to say, there are a lot of mad people calling me asking me why am I calling them when I'm not. I called T-Mobile customer service to explain the situation. The rep (Brian) said his records show that I only received 3 calls dialed to this number. I explained to him that I have received a lot more than 3 calls like this. He said "I only see 3". I requested a credit for the lost minutes and inconvenience and he said he can credit me one dollar and the only remedy is to issue me a new number. This is a problem for me, as I've used my number for business for years. I explained this to him and he was only willing to credit me one dollar. I explained that my husband and I are long-time customers and asked if T-Mobile valued this or was willing to lose us. He said "have a great night" and HE HUNG UP ON ME. Now, if I was being rude or belligerent, I could somewhat understand. However, I was completely calm and polite - and HE HUNG UP ON ME. I will NOT renew with T-Mobile and will NEVER use their services again. It is sad to say that I run into this type of behavior more and more in the service industries - people are not managed properly, do not take pride in their work and basically take their anger out on customers who are paying their salary! And they wonder why these jobs are moving overseas.

The good: Highest Amount of Minutes for Price (which I can't take advantage of because of no reception!)The bad: Dropped Calls, No Reception, Bad Customer ServiceSummary: Since I have moved to Chicago, I have no reception in my apartment. On the very rare days that I do have reception, my calls are constantly dropped, or my phone screen flashes "Call Not Allowed". I tried to terminate my plan and was told by a customer service agent that I couldn't because, according to their records, my area has excellent service. When I told her that I beg to differ she suggested I do what she does, and go outside to use my phone. When I explained to her that I have done this but I need to walk about 4 blocks (in Chicago winter weather) to receive a good signal, she basically said I was out of luck. Another agent said it wasn't the service but my phone, and they sent me a new one which hasn't helped the problem, but has prolonged my contract. Basically, every customer service agent has told me a different thing, and 98 percent of them are unhelpful and evasive. I have no land line, and having a conversation on the phone in my home is a frustrating hassle with T-Mobile!

The good: Customer Service, Calling Plans, My Faves, No Roaming, NationwideThe bad: Variety of phonesSummary: I have had the best experiences dealing with customer service, they are always helpful! The calling plans are more affordable and more extensive than other companies that I research before joining. I have a great phone, I just wished there were a few more choices. But the my faves compatibility with the phones are understandable when it comes to selection!