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The good: THERE ARE NO PROS TO THIS COMPANY- The bad: EVERY LAST THING THEY DOSummary: This is the most horrendous service I have ever encountered with a nationwide company. Absolutely horrible customer service, no supervisors to speak with- and the customer service reps have noidea of who the CEO of the company is. The hold times are so long Ican get a shower and still be on hold. Bismal service. I have changed numbers twice and still my callers are getting a land line in Columbus ohio. I dont reccommend this company to anyone.

The good: newest phones and PDAsThe bad: high prices, self-righteous approach to customer serviceSummary: I'll make this brief. On 2 occasions TMobile has screwed me in what I find to be deceptive practices. #1) While roaming in South Africa, I was charged for inbound telephone calls that i DID NOT answer and which always went to voice mail. I thought that was unfair as I never answered the phone, aware of the prohibitive $2/minute charges. Long story short, it took until I spoke to someone in the President's office to explain that when a call is made (and not answered), the CUSTOMER has to pay to have the call routed back to voice mail in the US. How would the customer ever know this? End result: Case closed and I got a measly $13 credit on my bill.#2) While roaming in Vancouver, Canada I used my wireless modem card for about 30 minutes. When I got my bill I was hit with a $140 fee for 30 mins of surfing. Shocked, I called to find out why. All they could say was that I had to agree to the pop up that said "roaming charges apply" before it would connect. What they DID NOT SAY is how much those roaming fees would be. Surely anyone in their right mind would have found an Internet cafe if needing that much bandwidth. I spoke to one rep who said a supervisor would call back and never did. I talked to a second rep who told me there was nothing they can do. End result: I still consider the case open and am out the $140 plus taxes.Final comment:The customer service reps I spoke to were all OK. It wasn't their fault that the company is not clear and specific in all of its customer touchpoints. Burying roaming charges well into the website and NOT AT POINT OF PURCHASE is akin to going to a normal restaurant and then being presented with a check for $1400 for dinner for two and saying that the prices, while not in the menu, were on the bathroom door. This is just ludicrous.Remember Lily Tomlin from the Laugh In show years ago "We don't have to care - we're the phone company." Well that?s TMobile today. Until this has been resolved to my satisfaction ($140 credit on my bill), I cannot recommend this company to any person who travels frequently internationally. Additionally, full pricing must be disclosed in real time at every customer touchpoint. According to my lawyer, not doing so is pure deception and worthy of legal investigation. If you have had similar problems, please contact me and we?ll consider a class action lawsuit.

The good: lower priced plan if you don't use your cell phone that oftenThe bad: Absolutely the worst customer service I have ever encounteredSummary: When I moved to a new area, I wanted to keep my T-Mobile account, but simply get a new phone number. After calling customer service, they gave me a new number. Funny, it never worked. So after a few days, I called back. After being accused of being a complete imbecile because I did not have a working cell phone number (not my fault by the way, but that didn't stop the insults) and did not have a "ticket number" (again, never got one when they just changed my number), they told me that they couldn't do anything for me, and I would have to call back to talk to someone else another day! What?!? I have never heard of that response before. So, I did call back, and the person who answered told me that I had changed the number too many times and that my phone would no longer work. Mind you, I had one number when I originally bought the phone 2 years ago. Moved a thousand miles away. Asked and received (I thought) a new phone number. So, getting your number changed ONCE seems to be too many times and the customer service rep told me I would have to buy a new SIM card to get my phone to work. Not only did she blame me for the number not working and now my phone not working, she also wanted me to buy additional items so that, I can only anticipate, they would screw up my phone again in the future? No thank you. So I politely told them that I would never be a T-Mobile customer again, and then promptly wrote this review. What little respect this company has for the very people that keep it in business!

The good: cheaper plansThe bad: Horrible service- We bought this plan while living in California only after being promised by Tmobile that they had great reception in the Lynchburg area- knowing that we would be visiting the area or possibly moving there. When we did move we had horrible service... numerous dropped calls... Our voicemail wouldnt work and when people did try to call there would be a network error. There was a point where one day 25 voicemails showed up at once- many of them from interviews and potential jobs Summary: When my contract is up in one month i will find a good provider