T-Mobile Reviews See All T-Mobile News

The good: OUTSTANDING customer care!! BRAVO! Great Coverage!Cool phones!GSM Technology!And AGAIN Terrific customer care!Hotsp@Hme ServiceThe bad: Quite a few kiddy phones.About 3 dropped calls per month.Not all rate plans come with FREE Nights/We.En.Poor mobile phone insurance...Summary: T-Mobile USA is a great company! I have been with them for 15 months and I am VERY pleased! I love my phone(Sams. T519), I love my coverage, and I ADORE my CC agents!! They are like my 2nd family. I have had at&t and Sprint and T-Mobile is WAAAY better than both! Although I would prefer Verizon Wireless. However, I dont like the insurance policys and some of the phones. Like depending on how fancy your phone is, you will pay either 70$ or 110$ to have it exchanged if you have insurance. Verizon however, makes you pay only 50$ for any phone you have insured. Also, unless your paying $79.99 for a new phone w/ service, your gonna be looking at a little "kiddy" phone. Like the Sams. T639- I would consider a Kiddy phone. The Nokia 6301-I would consider I nice mature' phone. But overall T-Mobile is a great company to be with, and if your looking for good coverage, cheap plans, and satisfaction, T-Mobile USA is the way to go!! :) Any Questions? Feel free to IM me on AIM! My screen name is "EHwurger"

The good: none foundThe bad: liars, never fix problems, only interested in their monthly feesSummary: new cell company in the area some 3 years ago. Told me they were getting towers... never happened. told that there would be a local number, only number they had was a town 60 miles away so everyone had to call long distance. Was dragged along by rep till 30 days was past, so i had to pay penalty for contract on a phone that would only work on canadian towers... which they told me only to use there towers which made phone useless

The good: Ycan make phone calls. thats about it.The bad: They stink. have many problems texting. calls keep ending on me. horrible service area. customer care does the exact thing and never really helps. they just do what they did last time. never fixes problems.Summary: T-mobile stinks. They have so many problems. I have had them for 5 years and they I keep having the same problem but have problems getting out of service. So I am finally switching to a different company. Too many problems to stay with.

The good: noneThe bad: Very poor troubleshooting assistance - while everyone is very polite - they aren't at all helpful!Summary: I had t-mobile for almost 10 years - just had no reason to change....everything worked ok....so I stayed. Then, voice mail service on my phone quit working....I called customer service repeatedly...no luck. The problem continued for weeks on end. They kept "bumping me up" to the next leve of support - still - No voice mail. Noone could leave me a message. I use this phone for work - I couldn't function for weeks on end with no voice mail - I told them that repeatedly - still no resolution. Finally I had to switch carriers - I needed voice mail! I then discovered that T-Mobile's coverage area in CT stunk compared to my new carrier (AT&T). THEN T-Mobile had the Nerve to try and get me to pay an early termination fee (I had been their loyal customer for YEARS!!!!) I only left because THEY dropped the ball.....I refused to pay.....ugh...I am SOOOOO Happy to be done with T-Mobile. AT&T is SOOOOOO much better!