T-Mobile Reviews See All T-Mobile News

The good: Haven't had a problem in the first four years of service.The bad: Customer service is non-existent as most (if not all) reps are rude and try to deflect any customer complaints.Summary: If you expect to call T-Mobile for anything, save yourself a giant headache. Customer service representative blamed everything on me and insulted my intelligence. Sorry, but as a complaining customer, I should be the angry one. The service rep should not be the one starting arguments.Completely save yourself the trouble, and go with a different service provider. Once my contract runs out, I'm going.

The good: Sometimes Customer ServicePlan prices/offeringsThe bad: Service ReceivedCustomer ServiceQuality of PhonesPrice of PhonesSummary: I have been a customer since 2003, but as of today I am looking to switch. When people call me I get bad reception, staticy reception, no signals to get their voicemails or text messages, and I am not able to answer their calls. When I try to make calls the network seems to be out so I can only make emergency calls, but not the calls I want to make.I am only on T-mobile because my other family members use the same service.There is also a No Reason $18 upgrade fee for all new phones. In addition, $10 shipping charges are assessed to get any replacement phones if your phone does not work and still under warranty.I share a family plan with my father. I have a text messaging plan on my line but not on my father's line, because you can't share text plans. I have found out today that T-mobile has tried to get Extra Money by placing my text messages with the text messaging plan on my father's account. I have called customer service but I was accused of physically using my father's phone when we do not live together.It is always hard to get charges reversed, once they are accrued especially with T-mobile. I want to warn you of my problems so you do not face the same.Hope you found this helpful!

The good: Great phone, great prepaid planThe bad: noneSummary: I have been a TMobile customer for 4 years and have used prepaid for my service. I was swindled in a post paid cingular service and said never again to post paid plans. I feel that I don't want to be tied down to 2 years and possible billing problems that everybody says that they always have. I bought a prepaid phone with TMobile and the Gold Rewards makes it great. I don't use the phone on a daily basis, so it works great for me.

The good: Customer service fast answerThe bad: Signal problems, cell-phones problems, billing problems, cold blood cust.service, bad inssurance policy.Summary: We bought 4 phones, family plan 1200 min. First 2nd and 3rd bills w/problems. The cust.service think that they have the right to punish you when they have billing problems, they tie you with the Credit Report on your SSN. My brother has Sprint w/3 lines: He never had problems with the cell phone, sometimes close to the beach he had low signal. If he don't pay on date, sprint sends a message after the due date, before they close the next period, they send an other text and voice message. After the next period due date, they call him, before turn off the service. If he do not pay, they turn off his line only, the main line, but he is still getting incoming calls and text msg. They charge the fee for the line that they turn off, not for all lines. T-mobile, totaly cuts your service for the 4 lines, without notice or msg, after 2 bill periods and you never know exactlly when. They charge you $20 per each line, and they won't give any chance to discount the $80. If you call some days before they cut the service, they will do something, but only once. After that you only can do an arrangement if you have the service canceled, is logical, after they charge you the $80 for that reason.I paid inssurance for 12 months, $10 per line, when I call them to claim, they ask for 50 dollars, just to try to fix the phone, because they said that my inssurance was only for repairs. I changed one phone 3 times, and the others once each. I claim many times the problem with the signal strenght, they allways answer: We have excellent signal strenght in the area you are now, maybe is an other problem. I took enought from them, I will cancell my service tomorrow, even when my contract end next year. I will go to sprint.