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Switched to T-Mobile beginning of January 2015. There were four of us going on a family plan, and we went to the T-Mobile store at 10am, opening time. We were there until 2pm, then decided to just leave the phones there and go pick them up later. The store manager was very nice, but does it really need to take 5-6 hours in store to switch?? I had left the store earlier, as the manager said he had all the information he needed from me. Turns out he did not, so I spent another 3 hours (I counted! It was 2 hours and 54 minutes) on the phone with customer service (both T-Mobile, and My Family Mobile--the Wal-Mart T-Mobile plan I had originally). Internet works beautifully, very fast. When we make phone calls using our new Samsung Galaxy Avant, it sounds as though it were in VOIP, not great quality. Customer service: awful. Will read standard replies off a script and not really listen to what you are calling about. They are all in Latin America, so broken English and different cultural references (I grew up in Italy with somewhat similar cultural references--but with an American clientele, they should know that customer satisfaction comes first). Today I had to call customer service again and it took 25 minutes of arguing and of me speaking to a manager to try to solve an issue as simple as setting up voice mail (!!), because I did not know the last four digits of the account holder's social security number. So I could not make any changes to my line. They put me on hold telling me I was being transferred to a supervisor, when really they called the account holder to get permission and the same representative picked up to tell me that!! At the END of the 25 minutes and actually speaking to a supervisor, the "manager" mentions that we can set up an account password and use that in the future instead. Also, he tells me I can see the information I'm looking for online (and you tell me now?!?). I hang up, try to call voice mail with the information that I finally was able to get through the main account holder, and guess what?! I am greeted with "Hello, your pin number is XXXX, would you like to change it or keep it?". You've got to be kidding me. 25 minutes on the phone and they could not tell me to just hang up and call voicemail to get my pin????

Been with T-Mobile for 3 years now and there service sucks but so does a lot carriers around here so I put up with them. Until now, I just renewed my phones back in Aug and got a few more phones as well. They told me that I could only have 5 lines on one account and would have to have two accounts in order to get more. I said fine, about a month later they decided it was ok to have 10 lines on one account and I could combine the two accounts into one and maybe save a little money at the same time. I said great let’s do it. A month later I get a bill for 215 bucks and I call and ask what it is about as my normal bill has already been paid. They said they did not know, it most likely was just a system error from switching to one account in the middle of a billing cycle. They told me to just ignore the bill and everything would be fine. Next month, I get the same bill except this time they say it is past due and they need their money now or they will send me to collections. Wow! So I call up again and say this is apparently not nothing, you need to look into it and figure out what is going on. I very good credit and do not want you reporting me as a dead beat and ruining my credit. So it take some time but they finally decide that it was a phone that did not get transferred over from the other account. While I thought all the phones were accounted for on the new bill I told them what ever just do what you have to do to fix this and not let it go any further. So I was on hold for a while longer and everything was finally fixed supposedly. After they did that I requested to talk to a supervisor just to make sure everything was taking care of this time. I ended up talking to two supervisors that day both of which told me that everything is fine now and I do not need to worry about this issue anymore. Next month rolls around and guess what, I got a call from the collection agency. What the hell! I call them up again and once again no one seems to know how it got this far and how it happened. But they really really promise that everything is fixed this time. I call BS and want someone to fix this now, you have already ruined my credit by reporting me to a collector and refuse to fix it. I am really just done with you all, and until my credit is fixed I am making it my mission now to prevent anyone else from getting TMobile. Hope to see you out of business soon!

MOST INCOMPETENT AND NONCHALANT SALESREPS! AND THERE ARE OTHER COMPANIES WHO OFFER MUCH CHEAPER PLANS.. CHECK OUT FOR EXAMPLE: CONSUMER CELLULAR, STRAIGHT TALK AND PURE TALK USA. In the spring I bought a prepaid plan for unlimited texting and messaging, without data in another T-Mobile store. During the summer I was abroad. In November I went to T-Mobile in Aventura Mall and asked for the same plan unlimited text and talk for 1 month. The sales rep 3814715 said that it will cost me 60USD!!! What??? I only paid about 30-35USD + SIM last time. Then she lied to me straight up my face "T-mobile do not sell those plans anymore, but if you have an old plan I can see what I can do.. Ok, I charge you 30USD + tax and you can use your phone." I was happy and left. I thought she had managed to put in unlimited text and talk. What she didn't inform me was that she just put a 30USD credit in my phone! This credit only worked for 2 weeks, although I didn't use the phone much. She didn't explain anything about the credit. I went back to the store Friday eve after my phone stopped working, but the sales representatives who worked said I have to come back when the manager is there, because he is the only one who can correct the mistake. He was not working in the weekend, so I had no phone to use. I also went to the another T-Mobile store in Aventura and asked them if they can help me. They said that they can definitely sell me the plan for 35USD, but they cannot correct the mistake the shop did. They also said that the kiosk in the mall should have sold the plan to me, but she didn't know why they didn't want to do it. They also recommended me to go back to the mall. When I finally met the manager, he was the rudest person I'd met for a long time. He continued lying that they cannot sell plans with unlimited talk and text for 35USD, which the other store said they can and I had also seen T-Mobile sell on their homepage. I asked him why the girl didn't tell me to go to the other store in Aventura, if this kiosk in the mall doesn't want to sell this plan. He said to me that they hadn't done any mistake, that everything is my own fault. I was the one who was lying!!! WOW! Why would I pay 30USD for a limited plan, when I could have got one unlimited for 35USD!!! What an attitude to tell costumers that they are lying! But thanx to him I started to Google about plans and found out that there are other cheaper companies to buy monthly plans from. And what he didn't know was that I need in the spring to buy a new Iphone 6, but I will definitely not buy it from T-Mobile with their policy that they don't care about their costumers and even tell them that they lie.. Good Luck T-Mobile!

If you live in the Tulsa Metro area and are considering T-Mobile as your provider...... DON'T DO IT!!!! They buy time off of the big guys towers, they don't have their own, which means if you use your phone for calls, texts, and/or data and live in or around Tulsa, there is about a 25% chance it WILL work. In any sort of building, forget about it. As far as "porting out", which is when you realize you have no coverage and make the switch to a more "established" wireless carrier, and, naturally, keep your current phone number, their "NO CONTRACT" plan flies out the window. If you leave on day 3 of your "no contract" contract, keeping your phone # means paying for the ENTIRE MONTH. Whereas simply canceling the "no contract" contract and giving up your phone # will get you a pro-rated bill. T-mobile Tulsa? Don't do it.