T-Mobile Reviews See All T-Mobile News

The good: if you don't need customer service, the phone service is decent for a reasonable value. The bad: The worst customer service I have ever encountered. They have a terrible confusing Call Center that takes you on paths to nowhere and the customer reps transfer you to the wrong places. One of the reps was rude and unsympathetic like I was wasting her time. I do customer service so I know how it should be done.Summary: I have had service for years for my son's phone but never needed customer service -- this has been a decent experience with good reception & reasonable rates.recently, I bought over the internet from their site for my wife -- it arrived with a defective '6' button. After the runaround for over an hr bouncing back and forth from reps that would not take ownership, I was informed that it was too bad for me, send it back and wait up to 3 weeks for it to be repaired. Meanwhile, too bad if I have no service in the meantime.

The good: There are so many too list, I just love their phones, their customer service is really nice, there service comes everywhere, and they are really flexible if you want a new phone, or if your phone broke, it is a really good service. The bad: There were cons, about last year, the two year services, but now they changed and it is much better. But personally, I don't really like the my faves plan. Summary: This is a good service for everybody, mainly for people with familys, it is really good.

The good: If you complain enough and threaten to cancel services I GUARANTEE you will get what you want The bad: Lie to there customers just to get them off the phoneStore reps don't know nothing and also will lie to you TMO is ONLY worried about being politeSummary: PLEASE READ: I worked within T-Mobile and I tell you one thing they would NEVER ever get my MONEY!!! This is just a summary NOT everything cause I would have to open a whole new website for how bad T-Mobile do there customers.1. They are so worried about being polite to the customer that lieing to the customer is not top priorty even though calls are recorded. I get so many people across America I really feel sorry for because they are giving money to people who doesn't really care and only want money and a sell. I know it has a lot to do w/ the rep to but at the same time TMO hear these calls and really don't correct the misleading but will correct you if you are not having some what of a personal relationship with a customer. I know when I call a call center only thing I want done is what I called for and done CORRECTLY. I really don't care for a rep to be asking me all kinds of questions about the weather, or my kids just get the job done. People are happy with just "How is your day"? Not all that FAKE scripted emphasizing w/ people. 2. Good luck if you are calling about a malfunctioning phone because you will be transfered a lot between your insurance provider and TMO because no one seems to know how to process a exchange warrenty and insurance is NOT who process exchange warrenties (Just a TIP) You lucky if you get a rep who knows!!! It is VERY frustrating on the customer and the reps3. I feel sorry for people who requested insurance on there phone and it wasn't added on by accident or whatever the case may be because everyone will just point the finger when it is known that insurance can't be BACK DATED!!! So your screwed on getting a phone unless you have enough time to go back and forth w/ TMO and insurance when TMO is the ones responsible for the replacement phone. But if you threating to cancel services enough you will get your way. TRUST!! Specially if you been w/ them for years you can get what you want pretty much4. If your phone is stolen T-Mobile are the ONLY provider that require a police report. Now what police station you know will provide a report for a stolen phone ONLY? Trust me if you don't get it you will not be getting a phone.5. Last but not least because I can write a novel on TMO service and customer service. If you get insurance DO NOT let the store rep or customer care rep FOOL you and have you thinking you will pay $5.99/ month and call and get a replacement at NO CHARGE. You will have to pay a deductible of either $25, $40, $90, or $130 depending on yor phone unless your phone has a malfunctioning issue (Like any insurance there is NO such thing as FULL FULL coverage or should I say FREE). But if the phone is damaged, lost or stolen GET READY to pay a deductible and provide a police report for stolen phones. Also T-Mobile is the ONLY company who deductibles are not just straight $50.00 like MOST providers.*** I hope this helps anyone who is thinking about get

The good: Cheap, ok customer serviceThe bad: No/limited Service almost everywhere, Phone wont ring but i get voice mails (tried three different phones) dropped calls, frequent towers down, Summary: The phone selection is pretty limited -- I would know because i have gone through six of them in the last four years. They now charge you if you get a new phone ($18) even if the phone is not an upgrade. This is rediculous. In the last year or so, my phones have all refused to ring at various times. They go straight to voice mail! This happens to my husband too. Very annoying. I also get "All circuts busy" quite often. The service is ok but certainly not worth staying. We're changing our family plan to Verizon in two weeks...