T-Mobile Reviews See All T-Mobile News

The good: Their customer service is excellent. They will work with you until your question/issue is resolved.Great value--service, priceProduct range equal to that of other providersThe bad: This is not a con, but stick with the company-owned T-Mobile stores, not the multi-carrier cell phone stores.Summary: I'm not sure who the other reviewers are writing about--I've never gotten a non-English speaker that I can recall in the past 9 years, no matter which department I've talked with.There ARE a few spots in my area that have sketchy connections, but they are pretty clearly marked on their area coverage maps. Do I NEED coverage 100% of the time driving through a pineapple field? Mm, no. But most times I DO have coverage there too even.I'm just glad we (in the US) don't have the phone charges they have in Canada. =O

The good: NoneThe bad: Service, no one willing to help resolve issues with service. Can barely understand the person on the other end of the phone.Summary: My husband is at AIT (ARMY) in Aberdeen MD, and he gets NO SERVICE AT ALL. I had to take our son to the emergency room because he was having chest pains and I had no way of getting in contact with him. I call the tech support line, although the woman was nice she told me there was basically nothing she could do, so I'm just going to have to write my husband a letter letting him know our son was in the hospital. We've had NOTHING but problems with t mobile since we bought the phones in November. I WANT OUT OF THIS CONTRACT, and I want a carrier that is going to give me and my husband the service that we are paying for!!!

I have been a very loyal TMobile customer for over 10 years with no issues in the past. Recently my wife and I cancelled her old line under her mothers name and added a family plan to mine with her on it.While at the TMobile store the employee said he could sell my wife a new phone and have the remaining balance billed in 3 payments to our new family plan account. Well, long story short, the employee was incorrect about the billing and they billed the old closed account, now they say they can't tranfer the billing. So now I have to deal with this being on my mother-in-laws closed account AND TMobile got away with stright-out lying to a very loyal customer!

The good: noneThe bad: everything - since it never worksSummary: Be afraid, be very afraid. I signed up for this service in July, 2008. It appeared to work alright w/ some outages until January, 2009 when it was down for minutes, hours, days. When the problem occurs it requires you to reset your router each and every time. It was so bad I had to set up a surge protector under my desk, so I could simply use my foot to turn the router on and off, on and off, on and off?. When I called to complain, t-mobile told me they were not aware of this problem, well to be frank they are liars. There are postings all over the place, including their own forum on how unreliable this service really is. They sent me a new router, knowing full well this wouldn?t solve the problem - the problem was I believed them. Why wouldn?t I, I had VOIP for years from other providers with no real problems. Well - same problems. You are on the phone and all of sudden the person on the other end cannot hear you - reset the router. You call them back or they call you and it drops again - reset the router. You do it a few more times - same thing. Like I said it may be minutes but more likely hours and in the end days at a time. It also takes your internet service with it. Linksys forum also has many postings, look up ?no blue light?.So I call again - told my case was closed - really, no one called to see if it was working. Told you have to start at the lower level customer service all over again. Email CEO, get call from executive response team. Now they are angry, combative, abusive and threatening - yes, threatening to ?investigate? my phone calls or how I use my phone - I told them - have at it. Their executive response person Beckett spoke over me continually - actually yelling at me. I told her I did not want any more contact with her - find someone else. Oh - did I mention she thought it was funny I had this kind of phone service. Even though the phone continually disconnected while I was speaking with her - she tried to claim it wasn?t their problem and they still expected me to pay the bill. Anyway, Beckett had the audacity to keep calling me and I told her emphatically not to call. She said she would continue to call - oh, really - had to inform her this was harassment in writing. Then someone else called but the call kept dropping and they didn?t call back.Senior tech Kevin calls and told me he had the same issue, but it wasn?t as bad these days - not as bad - are you kidding me! He was supposed to come to me and bring a new router - well he never showed up. Then a letter from t-mobile they are terminating my service and keeping my activation fees, the money for phones and equipment, but we still want you to pay the balance on your bill or we won?t release your number. Keep in mind I paid all along, believing they were honestly attempting to fix the problem - because they said so - like I said - LIARS. In April when the service became unbearable, leaving me without my internet service - I told them I would pay when they fix