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My family recently moved to a new location and my daughter had service with t-mobile phone and at our new location she had no service. I called t-mobile several times within a two month period trying to get help with our problem. T-mobile finally told me that she was not going to be able to get service at our new location and I should look for a different service provider and that I would not have to pay the early termination fee. So we switch services and then a month later I received a bill for $287.00 and I called back customer service and said that I would have to pay the early termination fee. I do not recommend t-mobile as your wireless service provider.

The good: Customer ServiceThe bad: PhonesSummary: My employer has required all the employees to have the same phone service, which meant I had to cancel my T-Mobile phone and services after being with them since they were available in the state of Florida. I have been a loyal customer and they have treated me like I was their most important client. Even after my service was terminated, I needed to call about a question on my bill. The problem was addressed after being on hold less than one minute. Philip, my customer service rep was patient, understanding, apologetic, and took care of my needs immediately. Quite frankly he was AWESOME! I will miss T-Mobile and I am sure their customer service! T-Mobile,...I will be back.

The good: Great customer service. Service and monthly rate plans for a great price.The bad: None at this timeSummary: I had Verizon Wireless for 4 years and my only complain with them was the long lines in the stores and very dissappointing in store customer service. I switch to T-Mobile early 2009 and I find that there is no difference in service coming from Verizon. For the cost, its definitely worth making the switch. T-Mobile is finally coming out with great devices. First carrier to carry the Android phones and now all the other carriers follow. Great company and well worth the switch

The good: Coverage (in my area), Cost, Phones and Plans, Costumer ServiceThe bad: I have none at this timeSummary: T-Mobile maybe the smallest of the 4 major cell phone carriers but it not lacking a bit. My plan an *unlimited* Data, Text, Calling at a cost of $99. I have been with Verizon, whos coverage was great but you will pay for that, Sprint which has good pricing but the coverage is very spotty (in my area) and AT&T before and after the merger but only really having the iPhone, at a steep cost (Data $30, Texting $20 didnt even ask for unlimited calling) wasnt an option especially with the bad coverage problems in my area. I'm a SmartPhone guy and I like having all the extras. I really like GSM service and with it comes some pluses, and T-Mobile seems to be on the ball with getting the Hot Euro Phones, Android and Windows alike. I had an issue with Sprint before switching to T-Mobile and they were more than glad to help me out, they even offered to let me out of a contract to straighten out the problem, now who lets you do that or even tells you can? I must say their costumer service is tops, Verizon, AT&T, and Sprint should take lessons. Phones I have (G1 and HTC Touch Pro 2) on their service don't amount to as many as I have had with others but I have been pleased with them and so far the flawless coverage provided by T-Mobile. Phone Dog needs to change some of their info on the company in the Pros and Cons section because as of the last quarter of 2009 T-Mobile has changed their plans and open their Data Plans up to compete and believe me after you check them out you will understand. $99 for UNLIMITED EVERYTHING and a Touch Pro 2 that only Verizon had at a lower price. Yeah Sprint had it at $350 also but after a 100 mail-in rebate and I'm still waiting for my Hero's rebate to come back that I purchased in October, 16 weeks, mine as well had said 4 to 5 months, and I wish they would have stated the time factor when I bought it. Well enough Sprint bashing, this is about T-Mobile. I really think they got a bad rap in the beginning and maybe in helped them see the light and they are and have turned things around. Improved Pricing, Coverage, Costumer Service, and yes they have more than the Side-Kick now, lol, so they are well on their way up and unless the 3 in front start to straighten out their act T-Mobile will catch them all.