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Dear T-Mobile, I have been a loyal customer since 2003 and am appalled at your lack of good customer service. Last year I upgraded my razor to a Samsung Galaxy, that is possibly the biggest mistake I have ever made, within a year I had four different Samsung Galaxy's sent to me as none of them worked. After being fed up with having a lemon of phone I contacted you once again to get the situation rectified, I was told that I could either get another Galaxy at which point the customer service agent (Kevin) mentioned that it would probably not work either and offered me an upgrade (please keep in mind that my Galaxy was less than a year old and I had paid roughly $400 for it) which would cost me an additional $400! I was not offered a similar product that would work, feeling as though I had no choice I paid for the upgrade (though in hindsight I should have just cancelled my account). At the time the customer service agent said he would rework my plan so that I may save money in the long run, however he failed to tell me that he would also be renewing my contract for another two years! I received the upgrade two weeks later, though I was told I would receive it overnight and in the end I was charged for a line that I was unable to use for two weeks though I had been told that I would be refunded for the time that I was without a phone, when I called to get the credit I was told that I was misinformed and that I could have received a phone from a T-Mobile store instead of waiting for the new one to get here (an option I was not given initially). I've had the Samsung S now for about one month and surprise surprise this phone doesn't work either! I called yesterday to get a replacement and was told that it would be overnighted to me however I would not receive it until Monday as UPS doesn't deliver on Saturdays....FYI YES THEY DO! I inquired about when my contract would be up and that is when I was informed by Adrian employee number 8272667 that my contract had been renewed when I had been tricked into upgrading my phone in October. Since Adrian couldn't really help me and simply kept repeating the same thing over and over (you upgraded therefore your contract was renewed therefore you need to pay $200 per line to cancel your account and if you have a complaint feel free to write a letter and mail it to our complaint department) I asked to speak to someone who could actually help me, I was refused a phone number where I could speak to someone regarding my grievances. I found the telephone number to T-Mobile corporate offices and was hung up on twice by the person who answered and told a couple more times that there was nobody available to help me. I am disgusted by your unethical business practices and have filed a complaint with the BBB and the FTC. To date nobody has been willing to help me and it is for that reason that I will make sure to tell everyone I know how T-MOBILE does business. ATTENTION CONSUMERS.......DO NOT GET INTO A CONTRACT WITH T-MOBILE....RUN AS FAST AS YOU CAN AND USE ANOTHER CARRIER, ONE THAT CARES ABOUT ITS CUSTOMERS!