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I have had T-mobile now for while (6 years). So far, they have been good except that I have not had to deal with them all these times. I have had two encounters with them over the past four months and it has been horrible. In August 2011, they had a deal that was Unlimited Talk + Text+ Data (up to 2GB high speed) for $59.99/month. And this deal was valid for T-mobile customers whose contracts are up. This was a way for them to lock you up for another 2 years with them. Fine, I fell for the bait. I heard about the deal, called customer service to find out about the deal, and was told that the deal was still going on. I went on to get on board with the plan. I was so excited that I got 2GB of data and unlimited everything for $60. Who wouldn't be? I signed on my account the next day and found out that I was signed up for the classic plan of only 200MB. Gosh, I was so furious and I called them to ask why the mistake since I wanted 2GB. They said that it cannot be changed since I asked for 200MB. Am I stupid not to take the opportunity to get 2GB for so much less? I stayed on the phone for up to 2 hrs telling them that I specifically requested for the new plan. However, these arguments fell on deaf years and the jerky, cold, mean-spirited manager wouldn't change my plan. He said that I would have to pay $200 for a change of plan to get the on the 2GB plan. They didn't listen to me. I was so traumatized that I didn't want to watch, hear, and see anything that had T-mobile on it. Now (in February), I went to upgrade my phone at a T-mobile store. By the time I logged into my account to see my plan, I saw they had upgraded me to 2GB without my consent. At the moment, my data usage was about 140MB. I called immediately to downgrade back to my 200MB and the person said that he will do it. Four days later, I logged back to my account and saw that the change has not been implemented. I called immediately only for the representative to pretty much tell me that I would have to pay for for the excess of 34MB which I have used over 200MB, and if he has to downgrade me, I will need to go back to the store and make them acknowledge that I didn't ask for the upgrade. Who does that? Pretty much, he could have changed it but he doesn't believe me and he needed proof. Is this customer service? I hate that I am having the bad feeling that I had in August. T-mobile doesn't acknowledge their mistakes, are jerks and mean, and your complaints fall on deaf ears!!! They frustrate you so you can end your pursuit. I cannot believe that I am stuck with them for another 2-yrs. I probably will prefer to break my contract and go for carriers such as Boost Mobile. Shame on you, T-mobile! Shame on you! I have so much anger and animosity towards you. Anyways, you are a big company and it is not like you care what little people like me thinks! Not fair...