T-Mobile Reviews See All T-Mobile News

I used to sell Tmobile, so I know that their customer service was much better than it is now. They used to actually care about their customers, so if you moved somewhere that had absolutely no coverage they would let you out of your contract without paying the early termination fee. This made sense, seeing as how it isn't the customers fault if Tmobile doesn't have reception somewhere. Now if you can't get reception at all they tell you it isn't their problem and you have to pay the termination fee. Take it from someone who has sold cell phones for a living, this is not a good company to go with.

IM TMOBIL CUSTOMER SINCE 1998 THIS COMPANY SLOW THEY NEVER ANSWER THE PHONE IF YOU WANT TALK TO CUSTOMER SERVICE DONT PAY THEM ONE MONT AND THEN YOU CALL 611 AND THEY ANSWER THE PHONE ALSO WATCH FOR YOUR BILL THEY OVER CHARGE SMALL DETAILS I CANT WAIT TO FINISH MY CONTARACT I HAVE SO MUCH TO SAY OVER 14 Years i find out they dont care about Customers they BS service and dont have 4 G NETWORK MY PERSONAL OVER VIEW BS COMPANY

Terriable service! Reps untrained! Will change contract without notification! Extra charges added on without notification! Any one looking at class action please notify me! I am only a month into T Mobile and I hate it! How can they legally do the things they do!!!!!

T-Mobile is the very worst and most evil of all cell phone companies. Their Customer Care and even their CEO for customer service is the WORST I have ever encountered in any dealings with any business. Have written to the Better Business Bureau and even their communication with them was not to address the point I was making with their change of contract costing me extra money, but the fact that I had signed their contract and could not get out with out paying $200.00 per phone and should have cancelled during the 14 day buyers remorse period. The change in the contract came a year after signing..so Beware...they can change anything at anytime and you are stuck. Please if you are reading this...do not sign with T-Mobile, consider this a warning from your friend. Not only is their customer service terrible their service and coverage areas do not match up with their maps. They roam almost everywhere and drop calls etc. I am now with Sprint and even though I will have to pay T-Mobile the early termination fee, I have had no problem with Sprint's coverage all across the United States and when I told the sales people at the Sprint store about the T-Mobile nightmare they nodding in acknowledgment that it is something they hear daily.