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I bought my first smart phone a few months ago with the $30 prepaid plan that includes unlimited 4G internet, unlimited text, and 100 min of talk time per month. My phone does so many things for me, it's amazing! And the plan for the phone is a great deal too. Sadly, my love affair has soured recently. I was paying my bill using bill pay from Bank of America. The Bank of America service and support was great. I had another payment sent to T-Mobile. But this month T-Mobile has decided to lose the payment and turn off my service for lack of payment. What's really going on is that T-Mobile is strong-arming customers into using their new auto-pay service. Guess what, I don't want to give you my credit card number. I can pay on-time without that. I've spent several hours over the past two days with no service while getting the run around being bounced back and forth between the different departments at T-Mobile. When I couldn't take it anymore, I went into the store and talk to an employee. He tried to work things out for me, but he was also bounced around with no resolution. At this point I'm not sure what will happen to my payment. I think there's a good chance T-Mobile will end up stealing it. I've looked for contact information that goes outside of the call center run around but can't find it. I've also looked for some kind of comment/suggestion/feedback forum but can't find that either. That's a bad sign from a company whose business is providing service. I want to like T-Mobile, but their business practices make it hard to.

Its a bad company with bad internet and phone service.no customer care,complaints are never being processed.you paid highly and don't get the products and services as much you pay for them.do not trust,do not make any contracts with this company.

Don't believe them, they lie to you. I got 3 new lines with them and they don't honor they offers. I do understand why people is leaving T-Mobile I will cancel my 4 lines with them and move to another company.

I have been a customer of T-mobile for over ten yrs. as of the last 1 1/2 I have had numerous issues with my phone - dropped called, texts not sending, touch screen not working, phone speaker going out, ect . . . I have paid my phone warranty for several yrs - just to be safe. long story short i have exchanged my phone 4 times and continue to have had on going phone issues and ABSOLUTELY NO ONE can or is willing to do anything to resolve the issues. yet they continue to thank me for being a loyal customer. When my contract is up next year i will not be renewing it. personally, i would be happy with the smallest of gestures.after several calls to customer service and stops at the store i did talk to one customer service rep who offered to send me a different phone - i thought great, finally! come to find out it was a phone that was know to have more issues than my current phone and i was signing on for another 2 yrs. The agent neglect to inform me of either of these issues. I also seem to have the worst service compared to friends with other providers. I have stuck it out but Im done after my recent experience. the only redeeming piece is a few nice people at the stores. However, I have encountered store managers who make me feel as though it is my fault and my problem. AT&T is my next stop. Tmobile it cheap but it comes at a price.