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T-Mobile Reviews See All T-Mobile News

Use PhoneDog's unique tool to compare T-Mobile cell phone plans, and you can get the perfect phone for you!  You can also read reviews about T-Mobile below.

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Average user reviews

 

Based on 670 Reviews

Overall
1.95
Service Quality
1.9
Customer Service
1.95
Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

T-Mobile Over-charges for Galaxy Note 2

Posted on: October 25th, 2012 by Jeff Harris

I hate companies like this that charge 70 bucks more for a phone than EVERY other company. tmobile wants 370 for the note 2 and everyone else is asking 299-300 70 bucks worth of pure greed and shucking consumers.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Sucks your wallet dry!

Posted on: October 24th, 2012 by Brittany Rothgarn

As long as you keep feeding them money they are happy. I am contract free and I tried to downgrade to remove data from my plan, and they say that if I want to do that, I have to pay more money. Yeah the phone lives through being thrown around, but that is pointless if customer service sucks. All their pamphlets tell you about a plan that they no longer offer! Why keep them around then if you can't have that prepaid plan? I wish I had switched to something else.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Totally Corrupt

Posted on: October 23rd, 2012 by Johanna Mendez

I wish I had read these comment before i joy this fraud so call T-mobile. It my second month of being in this company and am already having problems. Last month i paid my bill (Zero balance) and this month I called to pay my bill only to find out my bill is $235.00. According my contract states i need to be charge a month in advance, but none ever mention it. I am so upset cause noe i have to wait until this blood sucking contract is over. Don't know what do to. All these phone companies are frauds with hinding fees and the customer are the one paying for it. Someone needs to do something.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

They are vampire, stay away

Posted on: October 22nd, 2012 by Huey Lin

I signed up a two year contract broadband service a while back. Somehow, they decided to raise my bill $5 per month after one year. They are not able to adjust the rate back in their system to what I was promised as the contract. I have to call them every billing cycle to correct it. Finally, two years almost over, I was told I have to wait till exactly one month before the contract ends to call in to cancel as they can't put cancellation ahead of time. Finally, I wait till exactly one month before my contract ends to request for a cancellation. This time she said, there will be an early cancellation fee because my billing cycle is not the same day as my 2-year contract ends date. Say what??? T-mobile just wants to suck as much blood as they can before they let you go. I will not sign another contract with them EVER!!!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
0
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

TMobile Payments

Posted on: October 21st, 2012 by Anonymous

I have made several payments to T-Mobile, which they did not credit my account, I have talked to who knows how many people at T-Mobile about this and sent letters with copy of payments, a year later they still can not get this account correct. We are no longer with them, and Still getting letters about this bill, I just resend all the payment info to them and the credit bureaus. They certainly do not care about their customers. The worse carrier and service I have every seen.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
2
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Poor coverage high cost

Posted on: October 20th, 2012 by Anonymous

I had T-Mobile for 2 years of very poor coverage. Before T-Mobile I had AT&T with good coverage but high cost. I now have H2O Wireless (https://www.h2owirelessnow.com ) which uses the AT&T network the coverage is just as good as AT&T and the cost is much lower. $31.00 lower than T-Mobile for same # of phones. I am also getting free texting & 80 mb of data which I did not have with T-Mobile. I hope I have signed my last contract with a cell phone company. H2O is a no contract cell phone company and they draft the money each mouth so I do not lose phone service. I did have to unlock my phones from T-Mobile but T-Mobile will give you the unlock code for free and send you the instructions on how to unlock phone in an e-mail. So before you leave T-Mobile get the unlock code it is free and you would have to pay for it otherwise. I am very happy with H2O and even happier to no longer be under contract with a cell phone company. It feels very liberating.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Don't Waste Your Money!

Posted on: October 18th, 2012 by Pamela Calhoun

I recently moved back to the USA and got T-Mobile without checking into it enough. I tried using 2 different 4 G devices that inconsistently/rarely worked in my large metropolitan area. I cancelled after putting up with a non-workable situation for 9 months. Thats when the trouble really began related to T-mobile billing. I have just gotten off another site that is loaded with complaints about an automized calling system for billing that never shuts off and calls day and night with no one on the other end of the phone. Its a nightmare. I am getting calls all the time and no one answers when I pick up the phone. T-mobile's billing system is pathetic. They don't track using a monthly billing system, only debits and credits. It has taken 4 months for me to get my last payment sorted out with them. No one could even tell me what I was being charged for. I paid my cancellation fees on time and thought that was it, and then kept getting weekly bills (and phone calls) for totally different amounts. I finally went to the State Attorney Generals office which resulted in someone from T-Mobile corporate call me who gave me a different amount owed but also couldn't say what it was for. She just said to pay it. She also said it wasn't T-Mobiles fault but the local stores. Went back there and they were very helpful and got it resolved. They were the ones who explained the bizaare billing system. Don't ever get T-Mobile service. The internet device rarely worked and was a total waste of over $400 (cancellation fees). Even though I have a zero balance owed, I am still getting these strange calls which is how I got to this site. BOYCOTT T-MOBILE. If it is a collection service working for T-Mobile, it is about as effective as their product since no one is even answering. HELLO OUT THERE!!! I have Xfinity now and love it. I use Consume Cellular for my mobile and that couldn't be simpler or better.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
2
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Watch your billing cycle

Posted on: October 16th, 2012 by Anonymous

I just recently changed carriers because of how bad TMobile's customer service has become. I too was a loyal customer for years but over the past year they have really changed their ways. My contract was up in Aug and I cancelled my service with TMobile on Sept 4th. This was one day into the new billing cycle. Well I just received a billing charging me for the entire month of Sept thru Oct 3rd. I called TMobile and they are claiming that it's in their terms and conditions that if you cancel your service even just 1 day into your next billing cycle that they will charge you for the entire billing cycle and they will not prorate anything. Obviously I have requested a copy of my contract to see where it states these supposed terms and conditions and I am disputing the charges. Has anyone else had this issue with TMobile?

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Ive had tmoblre service for over six years

Posted on: October 14th, 2012 by Orlyn Edwards

ive had tmoble service for over six years and every year when i up grade my service they will down grade one of my phones and charge me lots of cash then offer to settle for a charge back of less money im fed up and need help from some body let me now if you feel the same way becaus when thesbig company can charge up two and three hundred dollars over for 1,000000 the have reat proffit and ree money.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
2
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Americas Largest 2G network!

Posted on: October 13th, 2012 by Anonymous

T-mobile talks about having nationwide 4G and providing blazing fast speeds. Not where I live! In my home my signal always flactuates from 4G to 2G! 3G is non existent when you have a 4G smartphone and shares the same signal strength as 4G. The times I connect to 4G my speeds are far below 4G expectation resulting in speeds below 1Mbps in which I connect to wifi when im home. I live in the Bay Area and coverage here is mediocre in my hometown I get more 2G signal than 4G signal in which it becomes annoying to do any type of web surfing due to extremely slow speeds. I usually pick up 4G signal along highways and interstate freeways and popular areas but when going to residential areas 4G lacks and becomes very spotty in which my phone switches to 2G. 4G signal indoors is also spotty in a lot of places I've came across, usually in areas where I get strong 4G signal outdoors results in 4G dropping indoors and 2G picking up instead, this becomes a pain in the ass! In some areas my phone says 5 bars of 4G but when it comes to speed testing my speeds I get speeds between .01 mbps to .08 mbps! T-mobile has very misleading coverage and signal indicators! and their network is junk! And for those who love doing road trips or simply driving out of a city area dont expect 4G signal at all you will be stuck on 2G signal until you have reached another city! T-mobile we are in 2012 and cant seem to keep up with your network and wonder why customers always jump ship to other networks. I will be switching back to Verizon Im done with T-mobile they mite as well be a prepaid provider instead of a postpaid provider. One more thing If you happen to go to be in an area with a large number of T-mobile users at once dont expect to your phone to make or receive cals, data wont work at all even if your phone says 5 bars of 4G, this is due to T-mobiles lack of capacity in their cell towers and not keeping up with user demand creating a traffic jam! Never had this issue with Verizon at all when I had them! Goodbye T-mobile the 4 months I had you guys not once was I satisfied with your network.

This review is the subjective opinion of the user and not of PhoneDog.com

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