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After so many times of fighting with customer service i will be canceling tmobile. they have had some of the worst customer service in my experience. they never care to help and pretend that they are solving a problem when they actually do nothing. I merged my account with my wife and at the same time got new phones while doing payment plans on the phone and they failed to inform us when you merge a line its a cancelation and when you cancel your responsible in full for the balance of the account and other fees. also never use easypay because its just a way for them to steal your money and get away with it and overdraft your bank accounts so you cant pay any other bills that month!!!

I went to my local T-Mobile store at 17501 Colima Road, Industry, CA 91748, and bought two SIM cards with prepaid service. After I got home, I found I couldn't receive any signal at all inside the house, and only a very weak signal outdoors--not enough to reliably make a call, let along understand the conversation. I returned to the store the next day with my receipt, explained the problem, and asked for my money back. The five people working at the store that day all claimed that none of them were empowered to help me, but that I could leave a message for the manager, who would be in the following day. I wrote a detailed explanation of the problem along with my email address and asked him to contact me. I never heard from him. I tried calling the company's customer service line (from the Verizon phone I replaced it with), got transferred to several different departments, spent about an hour waiting in hold queues, only to be told that nobody could help me except the store I bought it from. So please be warned--T-Mobile's cellular service is spotty and their customer service is nonexistent. Don't let their low prices fool you. To say that you get what you pay for would be wishful thinking with T-Mobile.

After being without a phone for 2 weeks waiting for a repair, the same fault ocurred the next week. T-mobile have now had the phone for a further 4 weeks and when I have tried to find out where they are up to with it, nobody knows. I have been on the phone for hours being passed from one call centre to the next. I finally thought I was getting somewhere yesterday when the girl ordered me a new phone, but the courier couldn't deliver it without taking my old phone (which T-Mobile still have) in exchange. A further hour on the phone today being asked the same questions as yesterday has confounded my misery. I'm off as soon as my contract's up! Shame on you T-Mobile, you are taking us all for mugs!

ONE OF THE BIGGEST REGRET IN MY LIFE TO HAVE 2 YEARS CONTRACT WITH T-MOBILE.