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T mobile hire the cheap worst customer service- People are changing their mobile service is because of the poor broken English speaking customer service, I also find that the salesperson in the store aren't an honest dealer too.

T-Mobile is the ABSOLUTE WORST cellular company EVER!! Their service sucks and so does their customer service!! How are you a cellular company and can't provide business clients with replacement devices when needed? My phone is not working AT ALL, they don't have any in stock (it has been a week so far) and won't have any for another couple of weeks, can't provide me a sufficient loaner, and won't let me out of the contract!! I have a business to run and I'm losing a lot of clients. This is RIDICULOUS and I am FURIOUS!

I returned the phone after the second customer service rep by phone, who could not speak clear English, asked me twice if I was calling from the T-Mobile Phone. Now, how in the hek could I be calling from the T-Mobile phone when I told him I was calling because my T-Mobile phone did not work. He also fought with me over the password I gave him, which had been provided me that morning from another rep, who said the original password we set did not work, nor did the Sim Card number match. But the Sim Card came with the phone, so why didn't it work? Who knows. Who cares. Oh, and the final last straw from the second customer service rep. He said since my pin did not work, I would have to go to a T Mobile store. I located one in my area on Google, drove to it, and it did not exist. Enough already. Stay away from T-Mobile. Their ads are slick, their packaging is cool, but bottom-line: Their customer service agents cannot speak English. Why in the name of heaven would a company hire customer service agents who cannot speak and understand English? Why would a company sell phones that don't work? Thank God we did not get in an emergency situation when we needed the phone.

i had to change 4 phones and every time they sent me a referbished phone,bad service,bad phones,DO NOT SIGN UP WITH T-MOBIL.