T-Mobile Reviews See All T-Mobile News

We have been T-Mobile customers for 4 years, and made the mistake of having my employer discount applied to the account last year, which renewed the contract for 2 years. We saved about $180 over the last 10 months with the 12% discount, and now that we want out they $200/line plus taxes! They are not competitive in the market place, the only carrier that does not offer the I-phone, although when you question them about that they will tell that it is coming, not sure when, but it is coming. Save yourself the aggrevation, and pay more for monthly service with one of the other big carriers.

I wanted to Join T-Mobile and thank God it did not happened, I called on 05 FEB 2013 to ask for specific plan and feature, after credit check, the sales person David could not process the order. They sent an email to call back , when I called I was as if I am talking to aliens, they have no clues of what I want and they asked if I can restart the order again, which I did and after the process the sales person could not process it because some issues with their system. I called the following morning and same issue too. I talked to someone else by the name of Alberto and he promised a discount or sort of a compensation which was a lie right after he transfered me to another agent who denied that he is aware of any of that and I will get only what I have asked for: plan, and sim cards. I end up calling the corporate office on 06 FEB 2013 and their clercks in WA office were the worse ever, what a corporate reps and what a service !!!! My advise to those folks who doesn't know T-Mobile well, is stay away from this company, they are the worse ever, shop somewhere else.

Worse phone service, worse customer service. We had T Mobile for 2yrs with no problems, then we made the mistake of renewing. We have three galaxy 3 we barely get internet on any of them anywhere. I can't get service at my work nor can my husband. I switched sim cards, restart all the crap they tell you to do nothing works. We are paying for internet on three phones that we basically can never use. We have spend over 10 hrs on the phone with their customer service, which is horrible. If you talk to two different people you'll get two different answer. No one there knows what they are doing. We filed a complaint with the BBB and I'm going to file one with the FCC. I've been on the phone with corporate several times, it has gotten us no where. They don't care that we are paying for services we can't use. I want out of the contract without early termination fees and they won't do it. From the start they told us our bill would be $169/month before taxes that was wrong the guy did something wrong, that was the contract I excepted but because you go to the automated system to except there is nothing I can do about it. we had corporate pull the tapes and they said he left out the insurance. I think the contract should be voided there but again no. I am going on every site I can find to write about how horrible t mobile is. I could go on with more of what a horrible company they are but I think this is enough for know. PLEASE! do not go with this company. At my work and my husband's work people with other carriers have no problem connecting to the internet, while our phone spins the word loading forever theirs comes right up. Save yourselves time and aggravation they are horrible is all services.

I received a phone that did not work and was told I could get an exchange for $20. That?s pretty tricky business- sell a customer a product or service that?s faulty, then charge them to fix it! Does that make sense? They are CROOKS!!! I have been with T-Mobile for over 8 years. When I first started my service, they were fine. Now they are the worst company I have ever heard of and am confused how they have not been sued. They have the WORST customer service! The WORST! I have been placed on hold for 58 minutes and 53 seconds (I timed it) only to be hung up on! I was told my plan has unlimited data but while traveling my data stopped and a message informed me I would be charged if I continued to use it. I called T-Mobile to figure this out. When I finally reached someone, I was told my data is unlimited in my ?network? range, being told as long as I use that feature of my phone (that I PAY EXTRA FOR) at home, my data is indeed unlimited. WHY ON EARTH would I need unlimited data where I live? I don?t need to look up maps or get directions to the nearest gas station IN MY HOMETOWN! And if I did I certainly would be able to use my laptop. If you are reading this, I beg you, for your sanity go with another carrier. Let my misery help somebody. These are only a few examples of how utterly horrible this company is. I could write a novel. But unless you have dealt with T-Mobile, it would seem like fiction.