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I have been a loyal customer for five years and now they won't let me upgrade for a new iphone just because I'm under a contract yet people who have not been loyal can go ahead and get the 24 monthly plan for an iphone and for people like me who have been loyal are the ones getting screwed over. Thank you very much T-mobile for sucking so bad.

The worst lying customer service I ever encountered I will try to make my review short; therefore omitting lots of info. To sum up I went to T-Mobile store to get a prepaid plan with my new unlocked Nexus 4; the best cell I believe I can get these days. T-Mobile sales rep didn?t advise me the address I live in is not covered at all and also areas around it. I was not informed about the $30 new customer plan, which I would get if I would know there are coverage limitations. I could adjust that price. But instead I was sold the $60 prepaid plan, which is a total waste of money while I am not able to use my cell for data almost at all. Calling T-Mobile about this issue I was confirmed to get the $30 new customer plan (just few days after original prepaid plan purchase) for the next month. Well, that didn?t happen while T-Mobile changed their tune in the process; but still sold me a $30 prepaid coupon. I was told to wait till my first month expires. I was not being able to switch to the plan, instead I was told by their ?customer manager?; who refused to give me his name, to purchase a new phone bundle, which meant to spend another few hundreds of dollars and have my brand new Nexus 4 resting in a drawer. This is not an acceptable solution and a poor unprofessional customer service. T-Mobile customer service lies to their customers just to make a sale, they are careless of their reputation and accusing customers of things they did not do ? I was accused of lying, I wish I had recorded the first and second conversation. My last ones are. ExecutiveRelations@t-mobile.com will not answer your email unless you email another three T-Mobile addresses complaining about executive relations not answering your email. After that I received an email from ExecutiveResponse and I was also called back that day after I submitted my detailed info to them. I was promised by Lisa Gonzales this issue will be solved within 4 days. Well, it wasn?t. This is a third lie for the same issue. AVOID T-Mobile; they do not care about their customers. Verizon is expensive, but at least I was treated by them very well and always with a respect, NOT with T-Mobile. PS: dave.miller@t-mobile.com; mediarelations@t-mobile.com; john.birrer@t-mobile.com

Called customer service to cancel one of my lines and he told me the cancellation fee is $100 but I end up getting $200. Call again and they told me different story!

I have been a loyal t-mobile customer for over 7 years. I have been trying to get out of my contract for almost a year without paying a cancellation fee ($200 a line). In August I went into my local store (Roswell, GA) and asked when my contract would be complete ... they told me March 2013... well it's march 2013... so I went in today to see if I could move on.... Today they tell me that my contract is now through November 2013!!! I have not purchased a phone from them since 2/2010! How does my contract keep getting extended? I have been careful to not change my plan for fear that they would take that as another 2 year extension! I am done with these people! THEY ARE THIEVES... they must really need the $200 cancellation fee! My hubby and I have 5 lines between us......we are taking our numbers and our business somewhere else!!! even if it costs us $1000! DO NOT DO BUSINESS WITH THESE THIEVES!