T-Mobile Reviews See All T-Mobile News

I've been a loyal customer for 10 years. I have a phone that's been replaced due to it being garbage. I am willing to upgrade and pay for it. I'm willing to pay my rightful bill. I am not willing to pay the remaining $150.00 for this phone that doesn't work. At all. They want to give me a 3rd phone that is exactly the same. Or upgrade and give me $25.00 because that's all the phone is worth. What a shady company. Do not go there! Treated me like I'm a complete idiot. I can do math. It doesn't add up. Spent over 3 hours on the phone. Fail.

Unlimited everything! Talk, text & Data. The phone is the T-Mobile Concord. It's great. Nice big screen, easy to use. I pay $40.00 a month for service. I paid $99.00 for the phone. I just had an Iphone. This T-Mobile phone is equal to an Iphone. It has a great camera and video! Love this phone.

I was told by two reps that I would receive a pro-rated bill when I cancelled my service. However, they charged the full amount for just one week's worth of service. Customer service asked me to return to T-Mobile and at the same time refused to negotiate a fair, pro-rated bill. In my opinion, their billing practices are misleading and they don't seem to care about the customer.

Reason for Rating BBB rating is based on 16 factors. Get the details about the factors considered. Factors that lowered T-Mobile's rating include: 32767 complaints filed against business Failure to respond to 10 complaints filed against business. On August 7, 2012, BBB recognized a pattern of complaints from consumers alleging product deficiencies and/or misleading sales tactics. Consumers claim upon purchasing a new phone, the reception as well as the quality of the phone itself is poor. Consumers claim once they return the phone and receive confirmation that T-Mobile received it, they are charged for the cost of the phone. Consumers also allege T-Mobile's representatives offer less expensive phone plans that include additional features, but consumers are then charged for using those features even though they were advertised as included in the package. Consumers claim when they try to add the services that were advertised as included, the company says the plan does not offer those services and the consumers need to upgrade, which increases the cost of the plan. Consumers further allege they are charged for third-party features they have not requested or used. Consumers claim upon calling T-Mobile with questions or concerns about their plans, the company demonstrates poor customer service and places consumers on hold for long periods of time. Consumers further allege T-Mobile's representatives promise certain plans and discounts; however upon receiving their first bill, consumers realize they are being charged for a plan and price that was not agreed upon. Consumers claim when they call the company to fix the discrepancy, there is no way to verify what was promised, as notes in the company's system are contrary to what was agreed upon or are non existent. BBB recommends consumers review in detail any contract before signing, and to get any verbal promises in writing.