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I have been a loyal T-Mobile customer for over 5 years. When people asked who my cell phone provider was, I proudly said T-Mobile. I had great cell service at times when others in my party couldn?t get reception. I was happy and willing to recommend T-Mobile to my friends. I had a plan that had one to two additional lines as I was happy to have my friends and family with me in this service. Recently, I had to leave T-Mobile to join my parents? family plan due to price. I would have gladly stayed with T-Mobile because I was happy with their cell service, but I had to pare down my bills and so joined my parents? plan with another carrier. That?s where T-Mobile let me down. I contacted customer service three times to verify the end dates of my two lines of service. I determined that I could not wait until the contract ended on my line of service, but that I could wait until the other line ended. I switched and was shocked at what happened to me. I was charged for a full month of service, which I did not get. I was charged a cancellation fee for my line, which I expected. I was charged a $50 cancellation fee for my second line of service. I waited to switch until this line had ended. I believed the agents who gave me the end date for this service. Now after I?ve switched, the customer service agents I?ve talked to have told me a different date for the contract end date on this line. Is that fair? Should I be charged for a full month of service that I didn?t receive? Because I had switched service, I could not view my account online. Now I?m being told that T-Mobile customer service can?t do anything for me because my bill has been published. I couldn?t see my bill to call to dispute until I received it in the mail. Is that fair? I would recommend that anyone looking at T-Mobile as their cell phone provider carefully research and review feedback on T-Mobile. I have found that you can?t believe what you hear from T-Mobile representatives. Remember, this is from someone who was a loyal and happy T-Mobile customer. Think what they would do to someone new to their service.

After being a t-mobile customer for about 3 years or so, I end up canceling my account due to them not having the iPhone in the point of time ( let's say around march,2013). After switching to sprint ( who's service is awful) I spoke with 2 customer service rep's over the phone regarding my canalization fee's. I was told that I'll be put on a four month payment plan of $84.32 by both people and that my account would have been notated. After making my first payment which was in May I was later on called by collections stating that I have a outstanding balance as if I never made a payment on my account this was on June 28,2013... After going back and forth with them I later called t-mobile to see what was going on and come to find out nothing that me and the customer service reps spoke on was ever notated. I also explained to the Cust Serv Rep that I was going to come back to them and I was told that the fees would be waived if I went back and that I would only owe around $120 if doing so, but now after going through the hassle I'm never going back to them. I'm very upset and confused to why the Cust service is so poor. It's not my fault that my account was not notated properly and it's not like I didn't make my payment. T-mobile is a horrible company!

Tmobile is really a bad company. The customer service department stinks and the people in the stores are even worse. I lost my temper with them because you have to ask ten times for something to get taken care of. I would choose any other carrier but them. I'm locked in until next year but I'm counting down the days to switch to Verizon.

They made me sign a contract by giving me 2 new samsung galaxy 4 for $75 and rest in installment. The phones never made it but yes they say contract holds. I have the whole thing recorded planning to upload it to youtube so that everybody knows their double standards.