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I transferred my service from AT+T 3 months ago. The rates were cheaper, but what a mistake. The phone was dogmeat from day 1. I have needed to remove the battery and replace the PIN card on almost a daily basis. The so-called customer service is almost non-existent. They don't want to acknowledge the warranty, I am without phone service on a daily basis, and these idiots continue to charge my credit card. I'm changing to another service. Hopefully I'll find one cheaper than AT+T and which will actually provide phone service.

Somebody stolen my phone yesterday! But I still have insurance till 23th July 2013! And it's covered this trouble!!!!!!!!!! BUT --- when I call to customer service - they give me information that my insurance was canceled!!! It's really bullshit - because I have the paper where I can see that it's still working!!! Insurance company don't see my insurance at all!!! The guys at the store also see my working insurance ( 5555 W ATLANTIC BLVD, MARGATE, FL 33063, 954-975-8682)! But nobody wants to help me - they tell me that it's my trouble and they don't want to help me!!!! Someone on the line told me - I can deleted your insurance and give you back 11$!!!!!!!!! Are you fucking serious?! Give me back my money for phone!!!!!!!!!!! I really will go to court!!!!!!!!! And they give me money for moral damage too!

Hello everyone.My name is Amra H. I have been Tmobile customer for 5 years and here is my opinion.First of all i had 4G network, which is surely not 4G, since its a lot a lot of slower its more little bit better version of 3G. Second, they just want to tip you off. In those 5 yrs i always had sue little problems . I would get bill of $200 and than find out they mistakenly charged me extra for msgs, even tho i had them unlimited in my plan. Furthermore, my bills were crazy i had plan of $85 and needed to pay $120 for God knows what since they always had some lame explanation and fees to be added. I guess they always find a fool to milk as much money as they can. I went to Europe last year, and froze my service for 3 months. I specifically asked that need my cell to function the day am back so i can contact my boss upon my arrival at the airport since i was bringing his child back with me for God sake. That of course did not happen. I called and once again they charged me extra $75 for re connecting my cell, that fee they never ever mentioned when i spoke with one of their representatives on Monroe and State location. ON top of that they charged me for extra month since my billing cycle begun when i left. I also asked that once i was at their store, since i had that problem before and the person working at the store told me to pay everything i have before leaving for my vacation. I did it! Still after returning they charged me for bill i never spend plus reactivation fee.The last but bot least, i was sick of their very poor service, loosing my network where am working and shit like those so i switched to AT an T.Now they won't me to pay $200 for cancelation fee. Its fine i agree to that. Also, need to pay $97.04 last bill which i also agreed to. However, they of course found 100 more bucks to charged me for, since my billing cycle had already begun. Its bullshit and i won't pay for it. I canceled my account on 25th of May, they note i did it on JUly 20th. First story was that i did not cancel my account till July 20th, when i had all info down and person name i spoke to they said will call back in few hours. Called twice after that waiting for them to solve an issue that appear.I assume they needed to come up with the new story to tell.I called today and new story is my cycle already begun when i canceled my account. Anyhow i gotta give $100 more to pay for someone lunch i guess. Im extremely happy i got rid of Tmobile. I will tell this to all of my friends, family who might want their service. They do not care of loosing customers anyway so it won't bother them. I DO NOT recommend their service to anyone at all.

It's so painful to do business with big corporations these days. T-Mobile's business model is obviously dishonest, deceptive, and predatory. We've been strung along by so many promises, when in the end it's obvious they never intended to change anything. I would like to cost T-Mobile as many clients as I can! Please don't use T-Mobile.