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TMobile sucks donkey balls the worst service ever and no reception anywhere

I've been a loyal T mobile user for 9 years..Had a few minor issues with the service but stayed with them anyways..I have a Samsung SIII but decided to upgrade to Iphone5...I had to finance the phone and am paying full price for it..650.00...The Iphone is total crap..Dropped calls no internet and on and on...Called T mobile and they agreed something was wrong with the phone said to send it back for another phone..The phone they sent me in return is a used phone that has been dropped and is scratched up and it doesn't get out any better than the phone I sent back...I'm so damn disgusted with T mobile when this phone gets paid off I'm leaving them...I'm stuck with a 650.00 phone that doesn't get out..I still have to use my Samsung phone whic blows this Iphone out of the water...

T-Mobile did not return my money from my credited account after I canceled service with them. I cancelled service due to T-Mobile's inability to waive stocking fee after I was given defective phone. I tried to work with them but they seemed to not really care about customer satisfaction. Very frustrating experience.

On October 8th 2013 two sales people from T-Mobiles Business division entered our store and presented the option of leaving Verizon and signing on with T-Mobile in order to secure a lower monthly bill for our two phone lines. We explained we did not want to take the offer because we would be responsible for the deactivation of the phones at $300 per phone. The sales person said that T-Mobile would cover $300 of the cost and we said no we would not pay the difference so thanks but no thanks. He stepped away and came back a few minutes later and said that he could get us $330 for the two phones from Gazelle.com. It was clear to both of us that this was to be handled by him (T-Mobile). He then wrote on the sales offer $300 from T-Mobile and $330 from Gazelle. He said they would send us a box and we would send the phones in and we would be sent the $330. After a few weeks we were wondering were the box was so we called T-Mobile Business. After several calls where we were told that the sales person would contact us and did not, we finally reached a supervisor. The supervisor explained that the sales person should never have made that claim since they are not affiliated with Gazelle. I told her that it was in writing on the agreement and she continued saying that it was not T-Mobiles responsibility to compensate us for the phones and that we should have been more diligent in questioning the sales person claims. At the end of the day the sales person lied in writing and T-Mobile accepts zero responsibility for his actions. We checked with Gazelle ourselves and the quote we received was for $115 per phone, $100 less than the sales person offered.