T-Mobile Reviews See All T-Mobile News

I've read a lot of very negative reviews of T-Mobile. I do not doubt the writers' validity but my experience has been vastly different. Store sales people were very friendly and knowledgable. Customer service (over the phone) again always friendly, helpful and knowledgable. Tech support is all Aces. Had some problems that seemed insurmountable and they worked easily with me, helped resolve the issues satisfactorily and even waived some fees when I needed a replacement. Overall, an extremely good experience compared to what I dealt with as an AT&T customer. I gave them a moderate Overall Value rating because pricing is competitive but just barely.

T-mobile has been my carrier for five years. I have bought numerous phones from them and currently have four lines. Customer service is usually not bad I have only dealt with one associate who had an attitude after I opted for the less expensive Galaxy light. I use my phone around children and they break a lot. So I was very excited about JUMP. First, Jump only works after 6 months. The Galaxy s3 was dropped and broke after 2 months. Second, you have to pay the insurance deductible first before you can trade in the phone. You can not trade in other phones. Jump is applied to the line for which the phone was purchased. So the fact that my daughter was using the s3 on her line is now a problem because her line did not have Jump. Her line had handset protection. Keys facts, a T-mobile representative transferred the phone to her line. He cut the SIM card then when it didn't work made a new SIM card for us. Second, when I bought the less expensive Galaxy light I was told I did not have to purchase Jump because it was already on my line. Yet, now I am told it only applies to the S3. A lot of confusion that adds up to a) the S3 is on back order through the insurance company b) the deductible is $150 c) the loaner phone I was offered is a flip phone d) I can't purchase another phone with Jump until I get a working s3 again e) I have a working htc radar that I owe $160 on and does practically nothing in terms of apps f) T-mobile offered me $11 for the radar g) I still have a contract until next year even though my plan is a no contract plan. The conclusion, do lots of research about Jump and T-mobile before switching carriers. The employees are not sure how the plan will work since it's not actually active yet.

Despite advertising that they have no contracts, you will still get slapped with an early termination fee if you are a long time customer. If you make any changes to your bill online, they say that extends your contract. Sixty bucks for service, plus a $20/month device payment and a two hundred dollar early termination fee? Yeah. T-Mobile is totally a great value.

After 2 years of service . Oh excuse me 2 days shy I went to a new carrier so I was left with a huge bill. When I called I was informed I went over by 2 days into the cycle so I would be charged full price for one more month. I was then charged an additional $100+ for ending my service 2 days shy of the 2 years. Although I owned the phone outright and the phone number was mine when I started and I took it when I left they charged me a fee for the phone.Did I say it was my phone? I applaud T-Mobile for squeezing an extra $230- out of me. I hope it was worth it. Consider it payment for all the great PR you'll be getting from me.