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PhoneDog is the best place to compare Sprint cell phone plans and phones! Check out our selection, and read reviews of Sprint. To buy a Sprint phone or plan, call Sprint at (855) 320-3417.

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Having been founded in 1899, Sprint is one of the earliest cell phone companies throughout America. Because of this, the company has went on to become among the most recognized network providers and now owns one of the largest networks in the country. Some of the best loved features that other customers enjoy about Sprint include a truly unlimited data plan and a number of varying priced contract options.

Are you thinking about getting a contract under Sprint? Take time to read the comments that other Sprint users have left behind. With the help of these comments, you’ll be able to determine whether or not Sprint is the network for you!

Do you wish to share a comment about Sprint? Write your review here!

Average user reviews

Based on 604 Reviews

Overall
1.657285
Service Quality
1.76617
Customer Service
1.653975
Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
1

Would Not Recommend to a friend.

Sprint

Posted on: February 2nd, 2019 by lenamts

This is a disgusting company! Communication is terrible! The workers are stupid! They made an erroneous deposit of money and still have not returned the money to us. I do not recommend this company and this connection to anyone! We have suffered a lot with them!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
1

Would Not Recommend to a friend.

DO NOT DO BUSINESS WITH THEM, THEY LIE!

Posted on: January 29th, 2019 by Vivian

I walked into a local Sprint store at 959 NE Rice Road in Lee's Summit, MO and explained why I was looking to switch carriers. I needed phones for work that could use voice over data (i.e. I could make calls AND use the Internet at the SAME TIME). The representative, who said he was a manager, named Rashaan, told me that I could do this with their service. HE LIED!!!!!!!!! After spending almost 4 hours in the store, allowing them to run credit (to open an account) and putting down a down payment on the equipment and opening 5 lines of service, I left the store and went about my way. The next day when I tried to log into work while on a call, I got a message "Cellular Data is Not Available During This Call". Apparently, you can only use data and voice at the same time while you're connected to WiFi. Imagine my anger and frustration after I've been working 15 hours days to restore my credit, allowing them to run it, paying for new lines of service and getting iPhone XR's for 2 of the lines and finding out that he lied to collect a commission on a 5-line sale AT MY EXPENSE! Now I have to miss MORE time off work (I missed half a day Sunday to open the account) to go back to the store, return the equipment and cancel all lines after already giving the number to my work, the hospital, the schools, friends, and family. I would NEVER recommend ANYONE to go to Sprint.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
1

Would Not Recommend to a friend.

DO NOT GO TO SPRINT

Posted on: January 29th, 2019 by Lizv2113

DO NOT SWITCH TO SPRINT. They have the absolute worst customer service I have ever seen in my life. I went to the tiffin oh store switching from t- mobile and it was the worst decision I have ever made. The customer service reps that work for the store in tiffin are awful just as well as the call support team. No one cares once you are locked in a contract. All they care is that they get the sale and your money. I was promised that sprint would have multitasking ( where you can use LTE and be on a phone call at the same time) and here we are months later and sprint will never have that capability. To make matters even worse Sprint decided one day that they were going to change my plan without my authorization and charge me 30$ more a month just bc they felt like it. When I spoke with an agent on why this change happened they could not tell me. I have spent countless hours each day complaining about how each line on my phone cannot use our phone due to the service and they just give me the sad excuse that the area looks fine and pretty much I should just get over it. It has got so bad that I have had to file a claim with the BBB in order so have someone listen to me. For anyone who us looking to switch to sprint please save yourself the pain, time and effort and DO NOT SWITCH. Sprint locks you into a contract and even if you want to return the phones and be done bc your phone service doesn’t work they want 3000$ in cancellation fees. I am not one to complain but it has got to the point where people need to know. All I could ever ask for is a phone plan that works and my calls don’t fail every time. It is not too much to ask for a working service. I will continue to post bad reviews of this company everywhere I can and continue to call until someone listens to me.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
2
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
5

Would Recommend to a friend.

Sprint Finance Dept

Posted on: January 12th, 2019 by lases77

Over the past 10 years with Sprint, I have been less than pleased with their customer svc department when it comes to anything above remedial, basic questions or cust needs. Over the past few years, since relocating to the midwest, their service has been very bad in the past few areas where I have lived. However this review isn't about that. This review is in regards to one individual within the Sprint finance dept, Akkeria. Since Sprint doesn't have a place I can find to leave a review (wonder why?), I wanted to give credit where it's due. If you ever have to deal with Sprint's finance dept, hope you get Akkeria. I would like to acknowledge complete professionalism from an agent in the Sprint Finance Dept named, Akkeria. When other agents in her dept would leave me on hold for 20 minutes and even hang up on me after calling back, I gratefully was able to get Akkeria on the line and she took the time to listen to my concern and do everything within her power to try and generate a resolve. Normally, incompetence and apathy (such as what I experienced with the previous two agents) are generally the status quo that I've experienced from many numerous depts of large companies like Sprint (and including Sprint). Departments that should be focused on resolve and customer satisfaction are at best only "pretending" to solve any real issues from a script that doesn't cover the problem at all or at worst, just place you on hold until you get tired of waiting and hang up. And lets not forget my recent and previous experience today, before Akkeria, when both a 20 minute wait and a hang up that occurred before I had to call back for a 3rd time! Akkeria is an agent that stands out from the rest and I only wish Sprint and other companies like Sprint would look to hire and train more people like her!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
1

Would Not Recommend to a friend.

Very poor service

Posted on: January 2nd, 2019 by Slas93

I was with sprint for over 8 yrs. My husband passed away and was told no more charges on his number. Yet, I was still being charged for his phone and an early deactivation fee. Then...my mother in law starts a new acct under my account and I still get charged for their old phones for non returning 2 old phones. This being said i am on a fixed income, BEWARE they keep every debit or credit card number without your consent, and take what they want. I am left without a penny to my name this month, due to Sprint taking it upon themselves to take all my moneh WITHOUT MY KNOWLEDGE OR CONSENT!!! VERY MAD EX CUSTOMER

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
1

Would Not Recommend to a friend.

Worst company EVER

Posted on: December 28th, 2018 by Msilvari

I owed a bill to sprint which I recently received for switching over to another company mid cycle. I didn’t mind owing them I just wanted to be done with them. Always having bad service and dropped phone calls. I had had enough! Last week 12/21 I paid 150 of the bill and informed I would call back to pay the rest. Today 12/28 they decided to STEAL my money without my authorization!!!! How much did they take? 400 dollars!!! I called them and was met with rude people that hardly spoke English and I could hardly understand! It is by far the biggest waste of time and money! Don’t go with sprint honestly I made the biggest mistake switching to them from Tmobile I switched back! They are thieves they only care about the money and not the customer!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
1

Would Not Recommend to a friend.

YUK!!!!

Posted on: December 26th, 2018 by kdkaren

Pure evil phone kidnappers who hold you captive with huge disconnection fees and never get your bill right. Their way of doing business is tantamount to fraud!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
1

Would Not Recommend to a friend.

SPRINT CUSTOMER SERVICE IS THE WORSE

Posted on: December 17th, 2018 by apple72

I have been with Sprint for over 14 years and their service has gone down hill so bad! I called today to see if I can pay 1/2 of my balance due on Friday and to have my service restored until then since I was unware the othe authorized user on the account set up a payment arrangement. I was told well if you pay $250 today we can make an arrangement for the remainder. If I had the money to pay it today then I would pay it rather than trying to make an arrangement. All they say is well I am sorry but that is all we can do. I then ask how much would it be to cancel my services since I have the Samsung forever. I am told it will be $700. FOR WHAT! The one phone on my account was stolen 2 months ago and I am paying for a phone that I do not even have! Sprint really needs to re-evaluate things within their company. You plan could be $75 month but after all the stupid taxes and extra fees you end up paying almost twice that amount! So now I am without a phone, my job does not allow personal calls so that means my children nor family can get in contact with me and I am a single mom! DO NOT GET SPRINT! STAY AWAY!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
1

Would Not Recommend to a friend.

Sprint

Posted on: December 17th, 2018 by laneae

Horrible service. You can't surf the web and talk on the phone. Missed calls, constant buffering. And your constantly interrupted by infomercials. It's horrible, horrible,horrible!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
1

Would Not Recommend to a friend.

disappointed customer

Posted on: December 15th, 2018 by Debreka2001

I have been with Sprint over 16 years and this year has been very hard, losing my father and giving birth to a premature baby I have lost three jobs this year due to my baby's health and I am now just getting back to work. I stayed in contact with Sprint to inform them of my situation and a they kept saying was I broke payment arrangements Sprint doesn't care about their customers, only making money from them. Sprint is not fair to crisis situations. I plan to contact FTC and the BBB on sprint for invaid charges, lack of customer service If you pan to switch to Sprint, DONT.

This review is the subjective opinion of the user and not of PhoneDog.com

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