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Before today I would have recommended sprint highly, great coverage , coustomer service, never had a problem with them. On Sept. 22 went in to upgrade my childrens phones to the 5c and keep everything the same. The person in the store looked over my plan and told me I don't use enough GB to need unlimited plan and she could get me a cheaper plan. I was pay 248.00 a month for 4 phones to around 244.00 for I phone 6 and that for the first 14 months they would give me 60.00 off of that for a promo so I would be paying 189.00 plus taxes and fees. Well my bills just came and you can guess it 313.00 because as C.S. Says she had no right to give me that promo. So is that my fault???? It was given to me in writing. So I now have to deal with the store because C.S. Says there is nothing they can do about it. I am stuck with them for 22 more months and then I'll go anywhere else, but I won't stay with them. Oh and by the way I have 20 GB and only used less then half of them so none of these charges are overage.

Where do I start, absolutely every angle that you try to look at sprint from, it SUCKS! 1) Network Coverage: their coverage is the worst of all the providers. I lived in multiple states/cities during my prison sentence with Sprint. Without exception their network is terrible. I was constantly dropping calls, almost every call I made resulted in a drop. Their 4G is almost none existent... good luck finding it... and when you do, don't be surprised that it still sucks. 2) Account Management: Their website falls right in line with the 'sprint way', it's plagued with bugs and when you hit a 'something bad happened' error, they act like you are some kind of idiot and expect you to walk through a dozen poorly documented steps before they will even pretend to take responsibility. EVERY time i try to access my account online, I hit some kind of stupid error. I am a software engineer and I know the difference between a system bug and a user error. 3) Integrity: They are Dishonest!!! I made the mistake of choosing sprint because they had the S3 for $50 less than the competition... boy did they fool me. I would have paid $500 more to the competition if i had known how bad this was going to be. To make matter worse, I never received the enticing rebate that made me choose sprint. It was supposed to be delivered via a deduction from my third bill. And that did not happen. When i tried to call sprint and ask for my rebate... i was transferred several times before someone finally told me that i was mistaken and that i would need to provide proof that i was entitled to a rebate. Basically they told me to piss off because there is no way for me to prove it due to me signing up through the sprint web site. Maybe if I had a time machine i could go back and take a screen shot of their rebate offer. 4) Customer Service: Unless you are calling to cancel, you can expect bad customer service. Happened to me every time, their strategy is to maintain poor customer service in order to prevent you from contacting customer service multiple times. 5) Cost: Sprint is very expensive. I was paying $180 per month for 2 phones on a family plan. I'm now paying $100 for an better plan on T-Mobile, and I now have a much better experience. Also, Sprint raised my monthly price (more than once) even though we had a contractual 2 year agreement. This is immoral and should be illegal, they get away with it legally by utilizing a loop hole. Essentially they send you a notice that the price will increase but do not inform you that you have 30 days to cancel your plan due to them being in breach of the contract. If sprint raises your price, call and demand that they let you out of the contract with no fees, they are legally required to do so if you call within 30 days. 6) Data Plans: Sprint loves to tout that they have unlimited data plans... LOLOLOL... so what!? Here's what they aren't telling you... their network is so slow that you could literally download a file for 24/7 during the entire month and you will not even come close to the limits imposed by their competitors. Don't be fooled by this marketing garbage.

I have been a sprint customer for almost 6 years a month ago I tried to save money for a 5 phone system so I called the ladies said this plan will save you money so I t [know it but no it didn't now it's costing me 200 a month more then my bill because of hot spots and hot spot is shut off on the phones .I tried to go back to my ol do plan and can't . The last 6 months has been the poorest service I have ever experienced. I will be looking at new company's

Told my way plan will be $50 a month. Total not what im being charged, which is close to being over a hundred a month. Ever time i call them im on hold for over an hour and get no where with them! They cannot provide my with a contract and telling me i have to personal go to corporate office. which is not my job!! I want to cancel my service by not wanting to pay the fees. Need help to put a stop to this! Email me with any help chinohayek@gmail.com thanks