Sprint Reviews See All Sprint News

So I've had Sprint for almost a year. I've heard tons of terrible reviews, but I figured I would give them a chance since I have pretty bad credit and the only two phone services who would let me sign up for free is T-Mobile and Sprint. Everywhere else I had to place a deposit of 450.00. I've had T-Mobile before and I never had a problem with them when I lived in Dallas, I just wanted to try something new since I wasn't on my ex boyfriends plan anymore, so I try Sprint. Worst mistake I could have ever made. For awhile I had no problems with them, until about a month ago. I started having all these hidden fees that customer service couldn't explain. I called the local sprint store explaining that I'll pay but let them know since my bill went from 100.00 a month to somehow 150.00, then 180.00, now 205.00, they need to give me a little time. The manager at the store gave me until two weeks. Well I go to the store the next day to speak with a different manager I guess? He tells me that they can't help me with canceling lines (Which I understand) but then he said they can't extend payments. Which I'm sure is true. BUT when I was with T-Mobile before this, they were able to help me in the store with this problem, and when I called the sprint store, which I know I called the one I visited since I looked their number up online before I called, they told me they could extend my payment. Well, this manager is saying that's impossible AND told me I have another fee added on to the 205.00, of 15.00 extra. What the hell?! Excuse my language. He couldn't explain anything at all to me. I was absolutely furious. So I called customer service since he said that's who I need to talk to for help. They were absolutely NO HELP at all. They kept passing me back and for, I was on the phone for an hour waiting. AND come to find out, when I purchased my iPhone 2 months ago, I asked them to put insurance on it. Turns out, they put insurance on my old non working phone, my Galaxy. So I've been paying for nothing basically. The guy I talked to at customer service told me he was "very sorry" and called Apple or whoever about this to see if I could still get insurance on my iPhone. He finally let me know that the man he spoke to at Apple said it's too late. I told sprint customer service they better find a way to put the insurance on my phone now since none of this was my fault. He finally got them to put the insurance on my phone, BUT said I had to pay for the past two months since I haven't paid for it. THAT's RIDICULOUS. I've been paying for it but on the non working phone since Sprint doesn't know what they're doing! So I finally gave up. Went to T-Mobile, switched to them and they're paying my cancellation fee. THANK GOD this nightmare is finally over. Worst experience of my life! I already see a huge difference with T-Mobile service too. I could never load my internet if I wasn't connected to wifi with Sprint, with T-Mobile I can, Thank God. I do not recommend Sprint to anybody. And I can say I've had about almost everyone I work with at Lowe's Home Improvement say the same thing I am about Sprint. They all warned me and I should have listened.

I HAVE SPRINT AND HAD 2 LINES UNLIMITED EVERYTHING FOR $60 PER MONTH... I KNOW WHAT YOUR THINKING...SOUNDS GOOD RIGHT? WELL IT WASN'T TOO BAD TO START WITH BECAUSE I WENT FROM $180 A MONTH TO $120+TAX. WELL I WAS ALMOST OUT OF CONTRACT ON MY 2ND LINE AND HAD A FRIEND USING IT UNTIL HE GOT HIS OWN PLAN 4 MONTHS AWAY FROM ENDING CONTRACT. SO THE $100 E.T.F WAS NOT A SURPRISE AND WAS OK WITH. WHEN I CALLED TO CANCEL I ASKED IF MY PLAN AND RATE WOULD STAY THE SAME AND GOT PROMISED WITH A GUARANTEE THAT IT WOULD. 2 DAYS LATER I RECEIVE A TEXT SAYING ITS GOING UP FROM 60 TO 85 A MONTH. SO I CALLED IN AND THEY SAID IM GETTING CHARGED A $25 SERVICE FEE EVERY MONTH FROM NOW ON BECAUSE OF A DISCOUNT I GOT ON MY 5S WHEN I PAID $200 AND SIGNED A NEW CONTRACT TO GET IT. THEY ARE SAYING NOW I NEED TO CHANGE MY PLAN TO THE $80 MY WAY PLAN IN ORDER TO WAIVE THE $25 FEE. WELL THEN IM PAYING $20 MORE THAN IM SUPPOSED TO AND ONLY $5 LESS THAN WITH THE FEE. THEY ARE CROOKS. I'VE HAD NOTHING BUT TROUBLE OUT OF THEN AND ADVISE ANYONE AND EVERYONE TO GO TO ANOTHER COMPANY IF YOU DON'T WANT TO BE SCREWED OVER AND OUT OF MONEY.THEY WERE GIVING ME THE RING AROUND TRYING TO GET ME TO CHANGE TO A MORE EXPENSIVE PLAN BECAUSE THEY DIDN'T HONOR WHAT AN EMPLOYEE TOLD ME AND GUARANTEED ME.

STAY AWAY FROM SPRINT!!!!!!!!!! These people lie about EVERYTHING they claim to stand for!! they say you'll pay x amount turns out you actually will be paying XYZ!! I was told my bill would be $120 for 2 lines. My bill is currently $342!!!!!!!! MORE than DOUBLE what they said would be.!!!!!! "FREE" upgrades!! you think yaay! yea right!!! you will be charged something called "ACCESS CHARGE" EVERY MONTH on top of your bill for a lovely length of 20 MONTHS!!!! should you chose to "renew" your contract you get a "courtesy" upgrade. guess what?! ... 15 x 20 = $300 !!!!!!! that phone sprint will kindly give you for a whopping $100 .... you've actually paid $400 for! SUPRISE!!! my advice... STAY AWAY FROM SPRINT!!!!!!!! I gave them 1 star rating because i can't give them anything lower than that!!!!!!!!

Why is it that I can't rate this company with a big fat zero? They're liars. Their service is crap no matter where you are. Their customer service reps are rude, untrained and say anything to get you off the phone. They've been claiming they're upgrading their all new network for years. I see 4GLTE from time to time and it works horribly! Every other service is better. T-Mobile seems to have moved ahead of the rest, but Verizon is good service, although it costs more. Sprint says they're lowering their prices to compete with T-Mobile, but they're liars. Compare a T-Mobile bill to a Sprint bill for the exact same service. You'll find out you're paying more for much less. If you enter into a contract, they will screw you and won't let you out without a huge penalty. Save yourself and don't even think about going with Sprint.