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Sprint honesty sucks! I am in a two year contract with them and I can not wait to get out of it. I have unlimited everything, paying almost $100.00 every month and I don't have service any where I go. I have to be on wifi every where I go just to be able to go on the internet. The moment I'm out of wifi, I can not do anything regarding the internet. It gets me so aggravated because I'm paying double for sprint when I had cricket before and I didn't even need wifi to have service! Blows my mind. I tried to at least get my bill lowered and instead of doing it, they kept talking me out of it. Super annoyed with them, would NOT recommend.

If I could give customer service a minus I would have. 5 minutes to try and get to a live person and then they hang up on you. Noone understands what you are saying and vice versa....Don't do it!!!!!!

I want to start out by saying I am not the type of person who writes reviews on every interaction or experience I encounter. However, I feel compelled to write a review about Sprint in hopes that I may sway potential customers to stay far, far, far away. I bought a phone/plan in December 2014. The phone was on lease, which was a terrible idea on my part. I made payments on the device for 24 months and when the cost of the phone was paid in FULL in Dec 2016, I was notified by Sprint that I'd need to pay an additional $200 to keep the phone. This is the dumbest thing I've ever heard of? Essentially, since the phone was "on lease" I was paying to temporarily borrow the phone, which is how normal leases work, but this is NOT WHAT THE REP TOLD US AT TIME OF PURCHASE. I would have never decided to lease if I knew the phone would end up costing more than retail price. Why not just be upfront and honest about future costs? If this had been communicated to me at the beginning, I would have opted for the purchasing payment plan - not the lease. Many times during our contract, unexpected & ridiculous costs were added to our monthly bill. I constantly had to call and question what these charges were for and I was talked down to, disrespected, and made feel stupid by the person on the other end of the line more than once. They're customer service is by far the worst I've ever had to deal with and I'm not just talking about phone service industry - I mean the worst of the worst I've EVER dealt with. Moving on, I decided to switch providers because why wouldn't I? Only someone who wasn't in their right mind would put up with this type of subpar customer service and subpar phone service. It was a nightmare getting in touch with Sprint in order to get them to unlock my phone number so that it could be ported to another phone/provider (Verizon). All in all, a call that should have been no more than half an hour lasted almost 4 hours. Once this was completed, I was able to successfully transfer my number to Verizon (Thank God). Now that I have switched over, I've been trying to return the phone that had been leased. The first attempt I made, I was told I needed to fix the 2 cm screen crack on my phone. Fine. It was tiny, but that's understandable. I went to another store and got the phone fixed. I went back to Sprint, and then was told that they'd need my Apple ID password in order to accept the device. This was frustrating, because I did not remember the password, which is my own fault. However, the rep at the store could have made this known the FIRST TIME I was there and told to get the screen fixed. So I return to the store for the 3rd time with a repaired screen and apple password and was told that the location I was at did not accept devices. ARE YOU KIDDING ME? Now I will need to make a 4th trip to a hell of a Sprint store to get this over and done with. I have never been more excited for a break-up. They are the worst. Stay Away!!!

About the only good thing I have to say about Sprint is that the actual phone service seems to be satisfactory. Other than that, Sprint has been nothing but a nightmare for both me and my fiancee. First, In July 2015 I bought a Samsung because I wanted to upgrade my phone service. I ended up switching to Sprint because my Samsung was not compatible with the other phone service I had at that time. It turns out that the Samsung was not worth the money I paid for it. In the six months I had the Samsung, it had to be replaced two times as it kept overheating and shutting down. Simply put, if you buy a phone from Sprint, you better make sure you purchase their protection plan as its been my experience that they are junk!!! Second, Sprints customer service is severely flawed. It's my opinion that they only want the money. I cancelled my service in January 2016 because of incompetence on their part. Then in February 2016 I received a statement from a bill collector stating that I owe Sprint 137.00 dollars. I never received a bill from Sprint until after I disputed the amount owed and only after receiving the notification from the bill collector. Dealing with Sprint's customer service is a joke. It took talking with no less than four service representatives to get the service cancelled. And then when asked what the bill is actually for, one representative told me it was for service prior to cancelling. A week later, another representative told me that it was for service because nobody took the time to cancel it. Then she said she would finally cancel it. Sprint has lied to me. They've told me that a manager would call back later and it's no shocker that I'm still waiting for that call. It's my opinion that Sprint is a shady company and for the love of God, I will never do business with Sprint or any of their affiliates ever again!!!