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I want to give negative stars for their customer service. Got rep from India. English was not good. Asked repeatedly to be connected to a US rep. She muted the call and did not return. Going back to verizon.

Sprint wireless provides decent service when you are a customer with them. Once you move out they try there best to rob you. I asked to unlock the phone after my contract was over. By that time I was with another service provider. The request was made 45 days after I canceled my Sprint account. They won't unlock the phone because of this reason. The only option provided is to get back to Sprint and keep the account active for a minimum of 90 days to be eligible for the device unlock. I admit it was a mistake to leave the phone locked after the contract expiry, but the policy by Sprint is to rob the customer. There are several Sprint devices which are not even eligible for an unlock. Please refer for details - https://www.sprint.com/legal/unlocking_policy.html Note: Unlock your Sprint device as soon as the contract expires.

After Verizon charged me for their mistake, I went to Sprint. I was told they would pay my "final" bill. I got my final bill sent to my phone (as normal) and showed it to the Sprint rep that had signed me up. He said that Sprint needed a "hard" copy so I wasn't over to the Verizon store and had them print me up a copy of my bill. Sprint said I couldn't use a copy it had to be original, so I go back to Verizon and asked them to send me a bill in the mail. 2 weeks later, I finally get a mailed bill and take it to Sprint, they faxed it somewhere and said it would be paid in 3 to 6 weeks. Well, 8 weeks later Verizon sends my account to a "collection company", so I take the letter from the collection company to the Sprint store where I bought my phone and they said that they would send me a debit card because they couldn't pay Verizon directly. 5 more weeks pass, I paid the Collection Company to save my credit rating. I went back to Sprint to inquire about my "debit card" and they said that they do not have my final bill from Verizon, so I go home and get the bill again, they again faxed it somewhere and said that they would expedite the process. It has now been over 25 weeks since I "switched" and nothing sent to me yet. When I phoned them, they said My security question answers are different then the ones I was answering over the phone. I told them that since I don't have a computer, that I could not have answered any security questions on a computer. They said that it was my fault that I didn't get the debit card. I wouldn't recommend this company to anyone period. If you know anybody wanting to go with them, talk them out of it. They lie.

I went to sprint on 22nd of April to purchase a couple phones and the service there I recieved was spectacular. I told them I was interested in buying a Samsung Galaxy S8+ and was directed toward Jay Vega, who is a long time employee who have helped by a smartphone when we wanted to buy them.Jay Vega had a enthusiastic tone and was willing to explain anything we didnt understand. Jay Vega is a fantastic Sprint employee who really sells the phone to you with a smile.Jay Vega showed us a current deal going on with the S8+ plus and helped us buy it. Jay Vega is wonderful employee who really puts the customer first. Jay Vega is a wonderful person.