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PhoneDog is the best place to compare Sprint cell phone plans and phones! Check out our selection, and read reviews of Sprint. To buy a Sprint phone or plan, call Sprint at (855) 320-3417.

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Having been founded in 1899, Sprint is one of the earliest cell phone companies throughout America. Because of this, the company has went on to become among the most recognized network providers and now owns one of the largest networks in the country. Some of the best loved features that other customers enjoy about Sprint include a truly unlimited data plan and a number of varying priced contract options.

Are you thinking about getting a contract under Sprint? Take time to read the comments that other Sprint users have left behind. With the help of these comments, you’ll be able to determine whether or not Sprint is the network for you!

Do you wish to share a comment about Sprint? Write your review here!

Average user reviews

Based on 604 Reviews

Overall
1.657285
Service Quality
1.76617
Customer Service
1.653975
Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
1

Would Not Recommend to a friend.

Unhonorable misleading Sprint Wireless

Posted on: September 4th, 2019 by Kristian Burns

I would never recommend sprint to anyone. The customer service is the worse I have ever seen they never go by what the say. The change your rates whenever they feel like it. They tell you should have good service in your area and there wont even be a tower available. I've had to call to get things fixed every month for 5 months. They blame everything on the customer not knowing about the introductory period when it was already stated and personally I knew. I wish I would have not gave them a penny because sprint is now below any prepaid track phone in my opinion.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
1

Would Not Recommend to a friend.

Sprint is horrible

Posted on: September 3rd, 2019 by Forrealtruth

Overcharging not willing to fix a promo discount, after talking to twenty people, nothing has been fixed since June 2018. Horrible customer service, non responsive, hanging up, telling me credits will apply that never do, just straight lie. And their placed are ridiculous with hundreds in hidden fees. Plus you doubt own the phone once the contact is up, you have to pay a ridiculous amount or they force you to stay with them. Never again sprint.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
1

Would Not Recommend to a friend.

Sprint

Posted on: August 29th, 2019 by Chantipanda80

The experience that I had in Sprint was terrible. They will tell you things that aren’t even true and will make you spend more than a thousand dollars. The staff only care about you paying them. They will scam you and they will make you pay more than the price. I DO NOT RECOMMEND THIS COMPANY TO ANYBODY (it’s junk).

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
1

Would Not Recommend to a friend.

Stay away from Sprint

Posted on: August 19th, 2019 by joshi420

I had a very horrible experience with Sprint. I am sharing my bad experience with Sprint to inform all customers of their unfair business practices. You should be extra careful if you are leasing a phone with Sprint. They will change the monthly rate and plan mid lease and you are stuck because you are still in the lease. This looks like a trap designed to squeeze more money from the customer. If you decide to close the account, they may charge penalty, lease agreement amount, buying option amount...etc. If you want to switch over to another wireless company, you may have to pay all the dues including fine and cancellation charges otherwise they will keep the phone locked. Even if there are disputed charges, they will send it to collection agency and to the major three credit bureaus to make your credit report bad. My best suggestion to avoid this trap is to stay away from Sprint.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
1

Would Not Recommend to a friend.

Poor service in all areas

Posted on: February 22nd, 2019 by COUNTRY FOX

My problem with Sprint is over 10 days ago I ordered two phones from them well the only emails that I have received since then was survey emails so since it's supposed to be from 5 to 7 business days before I receive my phones in the mail I took it upon myself to give them a call and when I call them they tell me that I am only cleared for one phone but yet they took the money out for two phones out of my bank account then last Friday I get a phone call asking for the first three of my social and where did I live previous to where I live now I answered all their questions and the lady said that they were already on their way so I didn't think much of it I just thought it's been snowing a lot so mail must be running that's slow but then I call yesterday and the lady says I have filled out everything everything on your account looks perfect your phones have not even be sent yet but it is already after 6 and I cannot help you I will give you the number to the place that you need to contact from in between 8 a.m. and 6 p.m. I said okay thank you for this morning when I make my phone call the lady tells me that my service was cancelled the items have been cancelled and I only have order for one phone but yet they took out money for two phones so as she tells me this she tells me that I need to go into the nearest office and give them my social security card why would I do that they already got the first three digits and they already took the last four digits so why do they need my whole Social Security card I don't even like giving out my social security number for anything so I don't understand why I would have to go to the store just to show my social security card when in every other phone service that I have ever used his only the last four digits and to top it all off I'm trying to transfer service from one carrier to another so it's not like I don't have any phone service where they can already see that I am who I am so I give them a Flatout 0 they are very pushy trying to get me to purchase a whole nother phone instead of just canceling my order like I had asked trying to get me to switch from the cat phone to an S9 why would I want an S9 when I can't even get my cat phone in my possession then they tell me from 7 to 10 business days I will have the money back on my account which is insane and crazy I was really looking forward to having the cat phone but apparently it's just too complicated it's not like I can rush off for a hundred miles and go take my social security card to an office which is ridiculous and crazy

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
1

Would Not Recommend to a friend.

Never get Sprint

Posted on: February 20th, 2019 by heejj1

The worst phone service provider. First of all, there is never service anywhere. Customer service takes forever and are so rude. Tried to cancel Sprint account 2 months ago and they kept charging me. So i called and it took about an hour and a half to get to an actual customer service person that was saying we were getting charged for a free fifth line when all the other customer service people said we were good and they were not going to charge me anymore and the account was cancelled. All of a sudden 2 months later our account is back and still charging us! Called in again and they said “you did not specifically say we wanted to cancel. So we cannnot give you a refund.” Actually ridiculous because I’m pretty sure the first thing I would have said to customer service when I wanted to cancel was “I would like to cancel my Sprint account.” Absolute fraud.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
1

Would Not Recommend to a friend.

SPRINT WORST OF ALL TIME!!!

Posted on: February 19th, 2019 by wasupafly

Sprint has the worst customer service and staff of all time, not to mention its company is a joke. Was a customer for over 8 years and never once got some to help me. They blame it on the system is all automated and that there hands are tied, every time you go into a store they just refer you to a telephone operator or call in, saying there is nothing they can do in the store, what a joke, I had to cancel my line because they started over charging me 6 months ago. There service sucks and they never get any signal anywhere, worst company and customer service ever, would never recommend this company to anyone, stay far away, all they care about is taking your money.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
1

Would Not Recommend to a friend.

Unlock my phone

Posted on: February 15th, 2019 by lshedei

I’ve been a loyal sprint customer for 18 months now. I recently paid off my phone and was told that I can unlock it so that I can use it internationally. They gave me a number to call, which I did, they still didn’t want to unlock my phone. I went to the sprint store in Eatontown NJ. They put me on the phone with a customer service representative, who then transfered my call to another department. I spent over 30 minutes waiting. They were asking me stupid questions which I answered anyway. I was then told that they can’t unlock my phone which I own and paid off. It’s ridiculous the way they treat people I hate sprint I would never recommend it to anyone

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
1

Would Not Recommend to a friend.

Sprint

Posted on: February 9th, 2019 by Fibertech24

I have been dealing with issues of dropping calls for the last 3 months and sprint kept telling me there are no issues with the towers and it was an issue with apple. I contacted apple and they told me there are no reported issues of getting dropped calls. I have finally had it and switched carriers haven’t had an issue since I’ve switched. DO NOT RECCOMEND SPRINT.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
1

Would Not Recommend to a friend.

Sprint

Posted on: February 6th, 2019 by BradyY2

Absolutely the worst phone coverage company there is out there. They scam you into buying things that you don't. They lie to your face aboit what you're going to pay monthly. They have absolute shit service and they lie about it. They claim to be one of the fastest but that claim it is undoubtedly false. They are the worst coverage company out there. Do not trust a single word you hear from Sprint. LEAVE their company and take your business somewhere else trust me, my family has been a client of Sprint for over 20 years, and they add random things to your bill and bill you for things you do not want. They are absolutely the bottom of the food chain when it comes to service, quality, coverage, and customer service.

This review is the subjective opinion of the user and not of PhoneDog.com

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