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The good: The phone worksThe bad: I pay for what i use, so what do i have to complain aboutSummary: i have come to the conclusion that there are way too many people out there that can't live a fruitful life unless they create drama to make themselves feel more important than they are. i have had cell phones for years. generally speaking, not everyone will EVER be pleased. i ordered my service. i ordered my phone. i don't go over my minutes. my phone works most of the time. i don't get my panties in a bind if it isn't perfect all of the time. i get charged for what i use and then i pay the bill. it is about as simple as that. i have no sympathy for individuals that can't simplify their lives and have to take it out on complete strangers. get over yourselves and change your attitude. in the long run, it is a much more pleasant way to live your life in all of its aspects. "that is all i have to say about that."

The good: The only thing keeping me here is the $200 charge for going somewhere else.The bad: Pick a letter and I'll give you a reason.Summary: I am so sick of being charged and double charged for any service they provide. The 9.99 charge to all three of my phones for something that they knew my phone could not even use. They change my plan at will and for the last three months I have been over charged an average of $45 each month. I just spent 45 minutes on the phone with customer service which is a joke. These carriers need to be investigated for fraud.

The good: Can't really come up with any at this timeThe bad: Worst customer service ever experiencedSummary: I have yet to have a pleasent experience with this company. Any time I have a problem, it is a fight to try to get it resolved and 99% of the time there is NO resolution. The last time I called because of charges on my bill that were not supposed to be there, the rep hung up on me. I would not recommend this carrier to anyone.

The good: N/AThe bad: customer service, price, coverage, pretty much everything you need in a providerSummary: They've been sucking my money for years, and I've been too cheap to cancel my account and pay the fee. The bill is always too high. The service sucks. In mid-town Manhattan (the capital of American commerce) I can't make or receive a call...no signal. But the single worst thing about Sprint is the customer service. Their policy is "screw the customers." You can't get help. They can't do it right. They will change your service, dump your voicemail, cut off your service, not provide coverage, charge too much, and lots of other stuff, and they don't feel badly about it. It seems they re-start my contract every time I call them for info on my plan, so my 2-year agreement has been going on for about 6 years. I NEVER receive a bill in any form, but about every two months they shut my service off because I haven't paid my bill. This, of course, is embarrassing and bad for business. I could do automatic billing...but read a few reviews--you'll see that giving them your credit card number is a horrible idea. Recently I bought a Moto Q online for $300. It was supposed to arrive in 2-3 days, but when a week had passed I called to see where it was. My order had been "closed." Why was mu order cancelled? "Not cancelled," the man corrected me, "closed" (which is the same thing). They never informed me, didn't refund the money, didn't apologize, and had not intention of informing me. They were wating for me to call them, I guess. No one could explan why it happened. I had to keep calling them because I was placed on hold, sometimes for 20-25 minutes. The third girl I asked about the cancellation said "It was a fluke. We honestly don't know why these things happen." I asked for my money back, and they offered to send another phone. I needed it right away ("That's why I ordered it a week ago!"), so I spent 2.5 hours on the phone with 5 different people trying to get a refund. I just wanted a refund. They offered me a credit. No thanks. The gave me a credit anyways and said it would appear on my account in 2-3 months. This person (#4) told me they don't give refunds. Their policy is to give credits, and that's the ONLY way I'd get my money back. I hung up immediately and called back. Person #5 claims that the money will be back on my credit card in 72 hours. Is this an f-ing joke? It's bad service, and it's actually criminal. It's fraudulent and in plain english, it's theft by deceit. I've "lost" hundreds--maybe thousands--of dollars because I didn't have the time or endurance to deal with their customer service people. I used to think my time was worth more than the money, but now I look back and see that I could've save a LOT of money very easily...I have every intention of cancelling my account as soon as I get that refund. Another reviewer on this site said what I've know for a long time and simply havne't acted on it: it's much cheaper in the long run to get rid of Spring immediately.