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The good: I love the plans sprint has to offer my bill comes out alot cheaper then i had with att plus with sprint i get more features, and i love the phone selection they haveThe bad: Sprints Customer service stinks, one rep might have little assitance for you then call again and the other has no clue of where he or she is working.Summary: Sprint has many great plans to offer, there phones are great love them all, and the only problem im having with sprint for the last 6 years is there customer service it just plane old sucks, and most of the reps dont even know what there doing.

The good: cool new phonesThe bad: reception, customer service, priceySummary: They do have cool new phones, but unless you qualify for the upgrade, you'll be paying $200-$500 for a new one. When I first joined sprint the signal was fairly good, but within the last year or so my phone is always roaming. Then you have to pay all those roaming charges. It costs $20 to add another line, and they keep upping the price for text messaging. Don't even try to call customer service if your first language is english because theirs isn't. You have to wait on hold for what seems like forever, and when you finally get to talk to someone, you can't understand them, and they can't understand you.

The good: Great selection of phones. Very good customer service. Great selection of ringers and games.The bad: Poor reception in my area, expensive plans.Summary: I have been using Sprint since I got my first cell phone back in 2000, so I've been using it for 8 years! They've grown a long way and have gotten better, but sad to say, for all their potential, they still fall short of what I need and it's time to switch carriers.The reason I am leaving, and my biggest complaint, is reception. It's terrible. At home I can barely get a signal. It's definitely gotten better over the years, but I have to pay for a home phone. To me, if I still need a home phone, then it defeats half the reason of having a cell phone! When I'm in another state, reception is perfect, but it's so spotty in Suffolk County that I never know where I will get a decent signal! Sometimes I have a good signal, but it still won't connect. It's frustrating. Dropped calls, waiting for texts to go through, and error messages while attempting to be load web pages are pretty common. I admit that Sprint used to be much worse. However, after 8 years, I think I've waited long enough. I'm tired of paying extra for a home phone and tired of having to check to make sure that all my texts have gone through (if it can't go through, it's automatically sent in the Draft folder and I've not checked once or twice and realized days later that a text I sent never went through. Ugh!). It's frustrating when I tell a friend to call me to give me informatation and get a notifaction that I have a message, but the phone never rang. The odd things is that the rare times that my friends and family on other plans haven't had a signal, I've been the only one to have one! That's pretty rare though. When they offered roaming for free, I was so happy. I figured now I could finally use my phone in places that everyone else could using the roaming, but unfortunately, it was a flop. Many times it will bounce back between Sprint service and roaming and I watch this while waiting to get a connection, and wait and wait and wait. If I do get a connection, it's spotty and quickly drops the calls. I used to have my phone set to beep when it switched between Sprint and roaming but had to shut it off as the damn phone would beep all day long! Another frustrating thing is that Sprint boasts, or at least used to boast, about static-free calls and they were right! In all these years with Sprint, there have been echoes, but never static. Ever. Well, until now!! Several times in the past month or two when using my phone in various places I've gotten staticy connections. I checked to see if I was roaming and I wasn't! So much for static-free calls. It was the one thing that Sprint had above all other carriers, I believe. Oh well. Not anymore.As for the plans, I think they are expensive compared to some other carriers, such as T-Mobile, which I just switched to. Not so much the basic minute plan, but the extras. It costs an additional $15/month for web access, which includes picture mail. However, oddly enough, it includes unlimited u

The good: Helpful customer service reps. Eager to please. Great selection of phones. Reasonably priced plans with awesome features. Other carriers charge way more for the same thing. Great value for the money. Love the "Everything" plan--The bad: Can be on hold longer than I want for customer service...not exclusive to Sprint/Nextel.Summary: I've been with Sprint for 10+ years. They value my patronage by treating me well. Great perks. They go the extra mile to keep me happy. People shouldn't get on the band wagon and bad mouth them. They do try to get things fixed. It pays to not be a frequent switcher.